Help required reinstalling 'Photoshop Elements 11' on brand new Win11 Pro Laptop...??? March 2025

Report · Mar 24, 2025

How can you install (reinstall) 'Photoshop Elements 11' in a brand new Win11 Laptop without it (Adobe) causing a permanent loop error in 'Automatic Repair' in Windows11, requiring a full system install and loss of files?! Seems also today, Adobe will NOT even communicate beyond AI or BOT, for any real people!! Please, please, can someone help me?? [I have my original CD programme disks & code.]

Report · Mar 25, 2025

I've just been through the same problem. PSE11 won't run under Windows 11. When I tried the computer crashed and everything had to be reinstalled. I ended up getting PSE24, which was still available at the time. That works but it has some limitations. I found that I had to avoid using the full screen with the organizer, so just a bit smaller than full screen. Maximising the display resulted in being unable to access the menu items at the top of the screen.

Report · Mar 25, 2025

Many thanks for your comments regarding this problem. It appears Adobe are now forcing and manipulating their customers... who now appear unimportant to Adobe, due to the fact they no longer allow anyone to communicate with a real person, sad but their choice!! I have been teaching and using Photoshop for over 20 years, so their current lack of customer support does not help.

Report · Mar 25, 2025

Elements 11 runs just fine on Windows 11. But you may have to install it in Compatiblity mode. See my instructions here.

Please post a screenshot of any error messages you receive. You may also have to activate the program offline by following the instructions found here.

Report · Mar 25, 2025

Many thanks, I shall certainly look and try these tomorrow. There are always options, somewhere.

Report · Mar 25, 2025

Hi Greg & thanks, I have scanned your notes 'install in compatibility mode', which seems to be a change after installing? I have the programme on CD, but once installed computer is locked completely, so your ONLY option is to reload Windows11 Pro plus for it to work. It does not say, this is something you can do on the CD 'before' installing?

Report · Mar 25, 2025

@Zavija

Something else is happening.

Photoshop Elements, by itself, can't corrupt the operating system.

Do you have all the latest updates?

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

Report · Mar 25, 2025

Thanks, Laptop brand-new (barely 4 weeks old, was offline for 3 weeks until I could get everything reinstalled by tech), I have all updates. Everything works fine, until I install Adobe Photoshop 11, then it crashes total Win11 Pro (creates a permanent loop at MS blue screen 'automatic repairs') and the only way to get it fixed is to reinstall everything (Win11 Pro +++). There is something that Adobe must have done that causes this problem, I am not the only one either. So far NO suggestions work.

Report · Aug 02, 2025

I hit this issue (Automatic Repair screen on Win11 right after reboot for PSE11 installation) also, trying to move to a new Win11 laptop.

1. PSE11 installation has a problem with installing a device driver that is incompatible with a memory integrity setting in Win11 (I got a warning message about it during the install/setup of PSE11). The Memory Integrity setting was On during the PSE11 installation/setup process.
Here's where to find the setting in the Settings Win11 app.

2. You CAN recover from this Automatic Repair reboot loop, by booting from a Win11 installation UEFI flash drive, but it involves several steps to get to a point where you have the option to repair your WIn11 config by recovering to a System Restore checkpoint.

3. As luck would have it, the PSE11 install process actual *creates* a System Restore point before the fatal reboot, and the recovery process will show the System Restore point as the most recent restore point.

4. The checkpoint restore took a pretty long time to complete (with a tiny green progress bar in a tiny popup), be patient. Once this process completes, the subsequent reboot gets you back to Win11 prior to PSE11 installation.

Stay tuned about more discoveries

Report · Nov 01, 2025

Did this install issue ever get a workable solution. Got a new windows 11 laptop and can't install photoshop 11. Updated to windows 11 on my old laptop that has photoshop already installed and continues to work after the update.

Report · Dec 14, 2025

I think I kind of solved it, but I'm not sure which step ultimately resolved it.

PSE15 uses Visual Studio 2012 and 2013's c++ redistributable packages.

Before installing anything, go to Windows search and search for "Create a system restore point". In the advanced recovery options, should you get into the endless repair reboot loop, you will be able to recover back to this restore point before attempting the PSE install. This should help prevent the re-image that we are all dreading having to do again and again while trying to get this working.
After Installing PSE15, I opened Start > Run > type 'msconfig' and hit enter. Note that I "x'ed out" of the PX Engine warning message. I also did not have the files PxHlpa64.sys nor PxHI64.sys that was mentioned in C:\windows\system32\drivers.
On the services tab, uncheck the service "Adobe Genuine Software Integrity Service". This was present after the installation completed.
Download and install the 7/15/2024 version of the VS 2012 C++ redistributable: Visual C++ Redistributable for Visual Studio 2012 Update 4
Download and install the 7/15/2024 version of the VS 2013 C++ redistributable: Visual C++ Redistributable Packages for Visual Studio 2013
Under Device security > All "Core isolation" options are enabled. Memory Integrity is also enabled/on. This recommendation from other posts did not give successful results.
Reboot, and it hopefully comes up clean.
Open PSE and enter your product ID/license key.

The updated VS 2012 and VS 2013 C++ redistributables might be the solution. The installer shipped with very outdated versions of those installations, and I am guessing that the advanced security in windows is what generates the prompt during the Adobe installer, or that prompt is a result of the service being created, and the service being present is what is being captured by the startup of Windows.

I had to re-enter

I am going to try and re-enable the service after taking another system restore point.

Report · Dec 14, 2025

I re-enabled the service, and it is working. I would say updating the Visual Studio 2012 and 2013's c++ redistributable packages was the solution.

Before installing anything, go to Windows search and search for "Create a system restore point". In the advanced recovery options, should you get into the endless repair reboot loop, you will be able to recover back to this restore point before attempting the PSE install. This should help prevent the re-image that we are all dreading having to do again and again while trying to get this working.
Download and install -- choose to repair if that is the prompt from the installer -- the 7/15/2024 version of the VS 2012 C++ redistributable: Visual C++ Redistributable for Visual Studio 2012 Update 4
Download and install -- choose to repair if that is the prompt from the installer -- the 7/15/2024 version of the VS 2013 C++ redistributable: Visual C++ Redistributable Packages for Visual Studio 2013
Under Device security > All "Core isolation" options are enabled. Memory Integrity is also enabled/on. This recommendation from other posts did not give successful results.
Reboot, and it hopefully comes up clean.
Open PSE and enter your product ID/license key.

The updated VS 2012 and VS 2013 C++ redistributables seem to be the solution. You may be able to install them first, but I did not test that scenario since I was able to recover from the endless reboot cycle.

The installer shipped with very outdated versions of those installations, and I am guessing that the advanced security in windows is what generates the prompt during the Adobe installer, or that prompt is a result of the service being created, and the service being present is what is being captured by the startup of Windows.