How do I get the serialnumber?

[claus2015]

hello guys

I bought PS elements online and got a key. On the computer, adobe is asking for a serialnumber. How do I get this serialnumber?

thanks for your help.

claus

customer support is below zero. arrogant guy on the line ... 

[Test Screen Name]

What does it say the key is (don’t tell us the key!). Serial number? Redemption code? Product code? Also, is this the student/teacher product? And, where did you buy?

[claus2015]

thanks for your reply. it says "licence key" and further "key ref." ... 

greets c.

[Test Screen Name]

Thank you for your reply. Also, please answer: Also, is this the student/teacher product? And, where did you buy?

[claus2015]

Thanks for your help. I got the serialnumber now. don't ask me how ... 😞 greets claus

[claus2015]

btw, I got a strange message from user 

https://community.adobe.com/t5/user/viewprofilepage/user-id/17332800

saying 

Hi,

You can Directly send Email to our Adobe Customer Care Team at Email Address:- Adobe.Help@outlook.com and they will help you via Email.

Team Adobe

what a mess with this company ... 😞 ... 

[99jon]

Take care. That will be a scammer. Genuine Adobe messages would originate from adobe.com

They would never use an Outlook address.

[claus2015]

thanks jon, that's exactly what I mean. 

you cannot move an inch without the serialnumber ... but they can't even tell you where to find or how to get it... and the reaction of the customer service and this forum shows, that there is a serious problem with this process. otherwise there wouldn't be scammers around ... not big enough to fail ... 

[99jon · Accepted solution]

Serial numbers for PSE start 1057 (24 digits, all numbers, no letters) and are usually found on the disk wrapper inside the box or for downloads, within an email or may be found under your purchase history within your Adobe account.

If you have a redemption code (letters & numbers) sign-in at this link to convert it into a serial number.

https://redeem.licenses.adobe.com/getserial

[claus2015]

I got the serialnumber finally, Jon, thanks!

[99jon]

Cool. Glad you are up and running.

[SJRiegel]

Check back with the company that sold you the software, and ask them where you should be getting the serial number.

[claus2015]

that's the product support I expect 😄 ... Sending customers back to the reseller 😄 ... 

[Phinny]

When you buy an F-150, it's traditionally the dealers (reseller) responsibility to provide you with the keys and registration at the point of sale, not Ford Motor Corporation.  Support has nothing to do with that.

[Phinny · Accepted solution]

https://helpx.adobe.com/download-install/kb/redemption-code-help.html