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How do I update when the update button is greyed out?

Participant ,
Apr 16, 2021 Apr 16, 2021

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This is what I see when checking 'About PSE 2021' and also my System Info...

Elements Organizer 19.0.0.0
Core Version: 19.0 (20210126.m.155261)
Language Version: 19.0 (20210126.m.155261)

Current Catalog:
Catalog Name: PSE2021 My Catalog
Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\PSE2021 My Catalog\
Catalog Size: 114.2MB
Catalog Cache Size: 488.7MB

System:
Operating System Name: Windows 10
Operating System Version: 10.0
System Architecture: Intel CPU Family:6 Model:14 Stepping:5 with MMX, SSE Integer, SSE FP, SSE2
Built-in Memory: 8GB
Free Memory: 3GB

 

Do I have 2021.2 installed?  How do I install if not the latest version?  Update is greyed out.

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Download and install, Windows

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correct answers 1 Correct answer

Adobe Community Professional , Apr 16, 2021 Apr 16, 2021
Hi Meg, Yes, the latest 2021.2 update was an Elements Editor-only update. In the past, there's usually only been one product update for the current version of Elements, but the 2021.1 update in January introduced a few gremlins in the Editor which the March 2021.2 update fixed. Both Elements Editor and the Organizer are still at version 19.0, but now have different build numbers: Organizer: 20210126.m.155261 Editor: 20210304.m.156367 The version number (19.0) refers to the traditional so...

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Participant ,
Apr 16, 2021 Apr 16, 2021

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I think I found the correct answer. I was checking the version number of the PSE 2021 Organizer and it shows Version 19.0 but when I checked the Version Number of PSE 2021 Editor, it shows the version for PSE 2021.2 so it was the Editor that was updated & not the Organizer. 

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Adobe Community Professional ,
Apr 16, 2021 Apr 16, 2021

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Hi Meg,

 

Yes, the latest 2021.2 update was an Elements Editor-only update. In the past, there's usually only been one product update for the current version of Elements, but the 2021.1 update in January introduced a few gremlins in the Editor which the March 2021.2 update fixed.

 

Both Elements Editor and the Organizer are still at version 19.0, but now have different build numbers:

 

Organizer: 20210126.m.155261

Editor: 20210304.m.156367

 

The version number (19.0) refers to the traditional software development version numbering sequence that was also used for the product name up to Adobe Photoshop Elements 15. Since 2017, Adobe have used the next calendar year (at launch) in the title for marketing purposes, whilst retaining the version numbering sequence internally. So version 16.0 became Adobe Photoshop Elements 2018, version 17.0 became 2019... and now we're on version 19.0, commonly-known as 2021 🙂

 

This is the same sort of system that Adobe's Creative Cloud applications now use as well; for example, Adobe Photoshop 2021 is actually version 22.3.1 under the hood, and Adobe Illustrator 2021 is 25.2.2 (because it's unbelievably just turned 34 years old now - only Adobe's FrameMaker application beats it for age at 35 years).

 

As long as you have set your Preferences > Application Updates to your liking, and the Help > Updates... menu choice is greyed-out, you can be pretty certain you are running the most-up-to-date version of your Elements product.

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