How to access my purchased Elements 2022

[Steven387357363cg1]

have new Laptop. Backed up files from old one and reinstalled Elements. I cannot open Photo Editor without a password. I have an account with a password but the scereen wants the serial number which I do not have. The redemtion code from 2019 does not work either. How do I talk to a person rather than a bot? Thanks for any help.

[Glenn 8675309]

Your serial numbers are located in your Adobe account.

Read and do this to use your redemption code and get your serial number:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html#:~:text=Your%2024%2Ddigit%20re....

[Peru Bob]

@Glenn 8675309 

I think the OP has already used the redemption code in 2019, but didn't save the serial number. As I'm sure you know, a redemption code can only be used once to get a serial number.

[Steven387357363cg1]

Thanks that seems to be the case. How do I get to talk to a person?

[Glenn 8675309]

One note:   Serial numbers for Photoshop Elements always begin with 1057.

[Peru Bob]

If you registered the software with Adobe, sign in to your Adobe account, and you should find the serial number there.

[Steven387357363cg1]

Thanks Bob,

Have done that - no record!

Cheers

Steve