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I haven't used PE 2019 for a few years but today tried to install it on a Windows 10 Pro 22H2 box. The installation went fine but when I tried to use it I was prompted for a 6 digit serial number whereas the serial number on my Elements packaging is 24 numbers separaed by hyphens! I do have an Adobe account (as I have been running an Adobe Creative Cloud subscription on a Windows 11 PC for a few years) and I am pretty certain I created it when I first registered Elements in late 2018. But my CC account does not mention that I own the Elements as well. Can anyone suggest what I should do get Elements working? Thanks
Sorry but this was user error! I realised that the "6 digit serial number" was in fact 6 lots of four digit numbers which is exactly my serial number. Wheh I entered that it worked. Turned out to be a non-problem. Ooops!
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Sorry but this was user error! I realised that the "6 digit serial number" was in fact 6 lots of four digit numbers which is exactly my serial number. Wheh I entered that it worked. Turned out to be a non-problem. Ooops!
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