Licensing error 213:10

[MJFasani]

New WIN 11 laptop and I purchased Photo Shop Elements 2024. When I try to open it I receive a licensing error 213:10

[Ged_Traynor]

@MJFasani have a look at this thread

https://community.adobe.com/t5/download-install-discussions/receiving-error-213-10/td-p/9874001

[jane-e]

I purchased Photo Shop Elements 2024. When I try to open it I receive a licensing error 213:10

By @MJFasani

I've moved your post from the Photoshop forum to Photoshop Elements.

Jane

[Greg_S.]

See this discussion about the 213:10 error.  (I have never seen that one before.)

If you can't resolve it by yourself, I suggest you try contacting Elements support. You can start a chat session by going to the Contact Adobe Support page and clicking on the chat button in the lower right corner of the page. Make sure you are signed into your Adobe account and try typing Agent when the chat window opens.  (That will help you bypass the AI chat and reach a real person.)