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haleye42276224
haleye42276224
Participant
January 19, 2018
Answered

Error 213:10 when opening Lightroom

  • January 19, 2018
  • 1 reply
  • 3999 views

So my lightroom isn't asking for a serial number, but I can't find where to post my question at... so here it is.

I recently had to redownload my lightoom app to my Mac, and now when i try to open the app I get the error code 213:10. I tried to chat with customer support and they said the only way I could get help was through this forum.

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Haleye42276224 the root cause of the error continues to be file permission related.  Your next step is to create a new local administrator account which should have the proper permissions.  Information on how to set up a new account can be found at Install or run Adobe applications in new user account | Mac OS X .

    If you continue to receive errors in the new account then review any installed security software that may be affecting the ability to update the SLStore, SLCache, and Adobe PCD folders.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    January 19, 2018

    Branching to a new discussion.

    Haleye42276224, I am sorry that you are facing Error 213:10 when opening Lightroom.  This is due to the current User account not having proper permissions on the SLCache and SLStore folders.  You can find details on how to correct the error at Configuration error in Adobe Creative Cloud .

    For more information, on Error 213:10, please see Activation and deactivation troubleshooting .

    Please update this discussion if you have any questions, Haleye42276224.

    haleye42276224
    haleye42276224Author
    Participant
    January 19, 2018

    Okay, so I tried this and made the changes and I am still getting that error code.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    January 20, 2018

    Haleye42276224 the root cause of the error continues to be file permission related.  Your next step is to create a new local administrator account which should have the proper permissions.  Information on how to set up a new account can be found at Install or run Adobe applications in new user account | Mac OS X .

    If you continue to receive errors in the new account then review any installed security software that may be affecting the ability to update the SLStore, SLCache, and Adobe PCD folders.

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