mac os installer was unable to access a critical file/directory code 41

[johnpax]

Hello guys 

I am trying to install Elements 2019 on my MAC OS High Sierra but I get this error:

mac os installer was unable to access a critical file/directory code 41

Can you please help, I've done this so many times before with versions 2018, 2019, 2020 etc but never had any problems 

I atached a video of the error 

I tried to drag the installer into the terminal and install, same error 

I restarted, cleared the cache and tried again, etc. nothing, same problem 

Can you please help! 

Thank you 

[Peru Bob]

With error code 41, it can occur if you're logged in with a restricted account. Ensure you have full admin access when trying to run the installation.

[johnpax]

I am logged in as administrator, but I will check and see, maybe I am wrong 

thank you 

[johnpax]

I am logged in as administrator, no doubt, I have full access 

Any other explanation on why I cannot install please? 

[johnpax]

 

[johnpax]

Some Kate Hayes... asked me to send an email to <spam email removed>

that sopunds to me like a scam, anyone knows about this? 

[Peru Bob]

Definitely a scam. I've reported them.

Adobe doesn't use outlook.com.

[NewsView]

Same issue under the same version of macOS. Did you ever find a solution? For example, it says that one should verify the permissions on the directory where the files are supposed to be installed. What directory do I need to do a "get info" on to verify the permissions for the installer?