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mac os installer was unable to access a critical file/directory code 41

Community Beginner ,
Aug 04, 2023 Aug 04, 2023

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Hello guys 

 

I am trying to install Elements 2019 on my MAC OS High Sierra but I get this error:

mac os installer was unable to access a critical file/directory code 41

 

Can you please help, I've done this so many times before with versions 2018, 2019, 2020 etc but never had any problems 

 

I atached a video of the error 

 

I tried to drag the installer into the terminal and install, same error 

 

I restarted, cleared the cache and tried again, etc. nothing, same problem 

 

Can you please help! 

 

Thank you 

 

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Community Expert ,
Aug 04, 2023 Aug 04, 2023

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With error code 41, it can occur if you're logged in with a restricted account. Ensure you have full admin access when trying to run the installation.

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Community Beginner ,
Aug 04, 2023 Aug 04, 2023

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I am logged in as administrator, but I will check and see, maybe I am wrong 

 

thank you 

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Community Beginner ,
Aug 07, 2023 Aug 07, 2023

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I am logged in as administrator, no doubt, I have full access 

 

Any other explanation on why I cannot install please? 

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Community Beginner ,
Aug 07, 2023 Aug 07, 2023

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er.jpg

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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Some Kate Hayes... asked me to send an email to <spam email removed>

 

that sopunds to me like a scam, anyone knows about this? 

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Community Expert ,
Aug 10, 2023 Aug 10, 2023

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Definitely a scam. I've reported them.

Adobe doesn't use outlook.com.

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Explorer ,
Nov 20, 2023 Nov 20, 2023

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Same issue under the same version of macOS. Did you ever find a solution? For example, it says that one should verify the permissions on the directory where the files are supposed to be installed. What directory do I need to do a "get info" on to verify the permissions for the installer?

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