MacOS Sonoma 14.0: PSE 2022 has several graphics bugs

[MettaPeace]

Hi All,

Just off a lengthy effort to identify why my background/foreground color selector tools went wonky (see image)--and I found out that PSE 2022 does not play nice with the newest iOS Sonoma 14.0 release. It also affects the graphics tools available--like backgrounds. No solution at this point, but it was escalated to Adobe's software engineers.

The temporary solution is to upgrade to PSE 2023, which is not great since 2024 should come out soon. But "maybe" a 30-day trial bridges the gap. My opinion: Adobe should comp 2023 to 2022 users if they can't fix this during that time period. It doesn't make sense that 2022 should become a brick this soon.

[Greg_S.]

And are you complaining to Apple that its latest OS, the prime job of which is to run software programs, cannot run a program that is only a couple years old? IMO, Apple broke it, Apple should fix it.

[MettaPeace]

You’re not wrong. Major operating systems providers and software providers share a responsibility to collaborate and be sure the paying stakeholder—the customer (me)—who didn’t do anything wrong, shouldn’t encounter issues with a widely-used software after 18 months and be punished because the companies didn’t do their homework and align on changes to ensure backwards compatability.

I would also assume that, after reaching out to Adobe's experts who've escalated it to their engineering staff, they will contact their appropriate counterparts at Apple to resolve the conflict and come to a satisfying solution that doesn't put the expense on the end-user (me). In the end, it's not your opinion or mine that will make the difference, since we don't have the corporate leverage; it's theirs. They have to agree about who owns what if they're going to continue to co-exist.

In the meantime, the folks who sold me the software should provide a long-term workaround if the short-term solution does not bridge the time-gap it takes to make that happen. We'll see how that goes.

Adobe is trying to do the right thing by me as an individual, for sure. Which they should.

I hope this helps.

[dianne lc75660399]

So if we have PE 2022/Mac Sonoma 14

Adobe is suggesting we do the 30 day trial and they will have it fixed by that time.??

[MettaPeace]

No. They said it's the only short-term solution available at this time--besides purchasing PSE 2023. There's no indication that the PSE 2022 problem will be resolved during that time, or ever.

[MettaPeace]

Additionally, Apple's position, according to their telephone respresentative who helped me escalate this issue on their side, would be this: Apple provides beta versions of all OS changes to software developers well in advance of any rollout so they can adjust their products. So, apparently, Apple is the dog and the software developer is the tail that must follow the dog around.

The representative noted that some people do not install their new OS versions immediately because they wait to see if anything buggy like this pops up, first. Noted, for future releases.

[Ariadne-Janet23273114v8g4]

Are you flipping kidding me that's disgusting!

[Greg_S.]

@MettaPeace,  Apple's attitude is shocking but not surprising.  This happens every year when Apple brings out a new OS that apparently offers such marvelous features as new emojis that users can't live without.

[Darryl327702463g95]

Dear MettaPeace, Thank you so much for posting this question/problem, and also including a visual depiction. This same exact thing happened to me last night with the color depiction tools after I downloaded OS Sonoma. I really thought I did something wrong. Although I am sorry this happened to yourself and others, it's relieving to know I am not the only one. It's incredibly frustrating, and I will have to delay projects until it gets fixed. I hope Adobe can do something about it. I will keep checking this forum to see if there is some resolution. 

In the meantime, I'm worried that if I upgrade to PSE 2023, even for a 30 day trial, there might still be similar issues, or worse. Any advice on that subject, would be appreciated.

Thanks again and good luck.

[MettaPeace]

I downloaded the 30-day free trial and found no issues, so far, and I'm using a MacBook Air (M1) with Sonoma 14.0. I wasn't ready to spring for the paid PSE 2023 version, simply because it's normal for Adobe to offer a newer version (PSE 2024) around this time of year. I do not want to pay full price for 2023, when I could wait a month and (possibly) get 2024.

I hope this helps!

[Darryl327702463g95]

Thank you so much for helping and recommending this. I think I will do the
same and then buy it afterwards if I have to. Thank you for taking the time
to respond.

[MettaPeace]

Glad to be of some small assistance. I share your pain and concerns.

[Jeff Arola]

For what it's worth i have pse 2023 on a 2022 Mac Studio running macOS Sonoma 14.0 and so far i see none of the graphical issues that are present in pse 2022.

[Darryl327702463g95]

Thank you so much for taking the time to let me know how it’s working. I
think I will try the 30 day thing and take it from there. Much
appreciated.

[2Hawk]

I won't replace my PSE 2022 disc for an upgrade to PSE 2023 or 2024 in order to meet compatibility standards set by one entity or another. Will be standing by to see if Apple sends through a fix for Sonoma to play well with Adobe PSE 2022. If it doesn't happen, I'll just move on to another photo editing program that's compatible with the OS running on my Mac Mini M1. It's a shame because both sides are my top choice for the front runner status they hold. My opinion is it shouldn't be a matter of having to move up to the next level, e.g., PSE 2023, then 2024, it's a never ending goose chase and creates a huge problem with anyone on a time sensitive schedule for production. Not sure what to do as I'm faced with Max Sonoma OS and Adobe PSE 2022 at odds with one another. 

[MettaPeace]

Latest Adobe response, which I replied to with "unacceptable."

"We asked the senior team for an update on the issue, but it seems like there are compatibility issues with MAC Sonoma and Elements 2022. We do not recommend users having Elements 2022 to upgrade to MAC OS Sonoma. If you have already updated your system, please ask Apple to rollback the OS and wait for a more stable build of MAC OS Sonoma."

[MettaPeace]

By the way, if anyone has more success with an Apple rep than I did, as far as "rolling back" to Ventura or some other technical solution, I would appreciate it.

Already suggested to Adobe Support that they should consider a more customer-oriented solution, such as a comp or heavily-discounted PSE 2023 for Sonoma/PSE 2022 users. It seems like a resonable solution, with PSE 2024 on the horizon. IMHO, Adobe's initial response, above, is like saying, "You are on your own (if you stick with PSE 2022)."

[2Hawk]

I’m sticking with PSE 2022. Not upgrading to Sonoma at this time, and I won’t lose any sleep over the failure of Apple OS/Adobe coming to terms on a compatible solution to assist their long time customers. It is what it is. I have PSE 14 on an older system that runs flawlessly and securely. Glad I know the tricks of the trade to keep afloat. The latter being a critical necessity in this day and age. But I would seriously love to see a fix for PSE 2022 and the current MacOS. Thanks I’m sticking with PSE 2022. Not upgrading to Sonoma at this time, and I won’t lose any sleep over the failure of Apple OS/Adobe coming to terms on a compatible solution to assist their long time customers. It is what it is. I have PSE 14 on an older system that runs flawlessly and securely. Glad I know the tricks of the trade to keep afloat. The latter being a critical necessity in this day and age. But I would seriously love to see a fix for PSE 2022 and the current MacOS. Thanks "MettaPeace" for all your work and research, and contacts with the various support for both sides.for all your work and research, and contacts with the various support for both sides.

[MettaPeace]

Adobe needs to keep up with OS's.

The Apple rep told me all partner software developers got the OS beta in ample time to make changes and adjustments. If PSE 2023 does not have the issue, which it doesn't, then Adobe "should" be able to replicate the solution in 2022. Or, Adobe should provide a free or heavily-discounted 2023 to 2022 users. That would be fair.

But, IMO, it's unreasonable for Adobe to expect the user to update to PSE 2023, in under two years, to resolve this issue, especially since they said 2024 is rolling out very soon. Why pay the $150 for a program that is *also* immediately out-dated and might puke when the next OS update takes place? That's very short-sighted on Adobe's part. It's not good for customer relationships.

Plus, Apple is the big dog in this equation. It might not be fair; it might not be right. But Adobe has to provide the solution to their own software shortcoming (according to the Apple rep--who escalated the issue on their side).

[2Hawk]

Sorry about the duplicated post. Guess you could say I really want PSE 2022 to work with Sonoma. 

[MettaPeace]

Latest news: Adobe released PSE 2024, which I'm installing today.

[Greg_S.]

@MettaPeace, please let us know if you run into any issues with Elements 2024 on a Mac, and whether the graphics issues are resolved for you.

[MettaPeace]

Hi Greg,

None of the previous PSE 2022 issues on a Mac with PSE 2024 for me, I'm happy to report.

[CLOGO]

I have found you can use the eyedropper to change colors, so if you open a color chart you may be able to use that to change to the color you want and then switch back to the project you are working on.  Not much help, but perhaps enough.

[Gordon24042767nxtj]

I responded to this on another thread. All I can say is that Elements 2024 does appear to be compatible with the Sonoma OS (I was going to upgrade my version of elements anyway) but agree that the developers of both the operating systems and software shoukd do more to resolving legacy issues before release.