Move elements licence from old to new laptop - problem: old laptop with activation not working

[Eberhard]

He Adobe community,

I don't know how to solve the following problem.

I own Adobe Photoshop and Premiere elements licences. I installed on two computers (desktop and laptop). My old laptop stopped working and is not working anymore. Now I try to install the Adobe apps on an a new laptop - but it looks like I reach the maximum of two activation.

The guide to transfer licences tells me to deactivate on the old machine, but this is not available anymore. What can I do to leave the app activated on the desktop and re-install on the new laptop?

Thanks for your help and regards

Eberhard

[hatstead]

You need to contact Adobe directly. Explain to the agent that you require assistance with activation, not with use of the software.

Contact Customer Care (adobe.com)

[peterf17481307]

I think if you do this: sign in & deactivate you dead laptop...

Activated devices

You can install Adobe applications on more than one computer, activate them (sign in) on two, but use them on only one computer at a time. To activate apps on a third machine, you’ll need to deactivate (sign out) on one of the two current computers first.

Seems worth a try, anyway...

Good luck,