My brandnew Photoshop Elements 2026 can not handle CR3 files.

[HJSKK]

My brandnew Photoshop Elements 2026 can not handle CR3 files.

A message appears that thsi file type is nos supported, although it does appear in the list of supported file types.

Does anyone know how to solve this problem?

Regards, Erna

[Jeff Arola]

What operating system are you using?

You installed Camera Raw by going to Help>Install Camera Raw from within the Photoshop Elements Editor?

Which Canon camera go you have?

[HJSKK]

Operating System: Windows 11
Installation: I think indeed via Help>Install Camera Raw

Canon EOS R6

Erna

[HJSKK]

I re-checked. Indeed for sure via Help>Install Camera Raw.

Erna

[Glenn 8675309]

Your camera only requires ACR 12.4 or higher- install ACR from pse

and you should be good.

[HJSKK]

ACR = Adobe Camera Raw???
That is what I have installed, but it doesn't work.

[Jeff Arola]

According to Adobe the Canon EOS R6 requires Camera Raw 12.4 or newer and by installing Camera Raw you should have Camera Raw 17.3.1

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

If in Photoshop Elements you go to Help>About Plug-Ins and click on Camera Raw, what Version does it say?

Should be 17.3.1

[HJSKK]

17.3.1

[HJSKK]

Exactly as you show.

[Jeff Arola · Accepted solution]

It would be worth installing the Camera Raw plugin again by going to Help>Install Camera Raw.

Maybe something went wrong during the previous install.

Then after the install restart your computer.

[HJSKK]

I already tried it twice. But shutting down and re-starting my computer might be useful.

I will try and hope I fill later find this messages back. 

Erna

[HJSKK]

Thanks a lot!

Shutting down and restarting my computer solved the problem!!!

(Now I will have to get used to a completely new user interface for Elements, but at least it works!

Thaanks again,
Erna

[Jeff Arola]

Glad you got it all sorted.

[john_3522]

I bought Elements 25 and sent it back for a refund because it's total rubbish. It's RAW file tools are a step back, no histogram and no selective sharpening tools etc that I had on my old Elements 13.

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