Not able to install Photoshop elements 2023

[Roger-B]

Hi,

I have just downloaded the Photoshop Elements 2023. Something went wrong with the installtion and I get the message: Sorry, installation failed. With no error code.

When I start the installation, it says that is has found an already existing folder where an old installation resides. And I am not able to select another path where I can install the application. Anybody that has some good advices here?

Thank for your help.

Br

Roger

[hatstead]

Temporarily disable your antivirus prrgram and try to install again.

[Roger-B]

Hi. I have McAfee antivirus. Do you mean disabling the Firewall function?

[Roger-B]

I have now tried to disable the McAfee Firewall. It does not help, assuming that I have done it correct.

The installation starts and counts up to 2% and the aborts. Same as earlier.... Strange!

[hatstead · Accepted solution]

You need further help, Try contacting Adobe support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of Support operation outside of the United States are limited. See the phone link for details.

[Roger-B]

Thank a lot. Thanks for finding the link to the telephone list.

[Roger-B]

I also attach a picture of the three steps that fails, in case anybody else experience the same problem.

[Roger-B · Accepted solution]

I had to get help from Adobe support. They had to rename the Adobe folder in "C:\Program Files\Adobe" and "C:\Program Files (x86)\Adobe" before installing the program all over again.

Case closed.