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Old computer crashed....serial number is already in use

New Here ,
Dec 22, 2020 Dec 22, 2020

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Hi,

My old computer crashed and had to be replaced, on installing Adobe Photoshop

 E1ements 14 on my new pc I get ………..

The serial number is already in use by the max allowed computers . you must deactivate  another computer to use this product again on this computer …………

As my old pc was a right off I have no way of doing this.

Regards  

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Adobe Community Professional ,
Dec 22, 2020 Dec 22, 2020

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Adobe Photoshop Elements Learn & Support

You need to contact Adobe  In the above link, click on the circle with 3 dots in it, lower right, to initiate a chat .session. Explain to the agent that you need help with activation, not with the software itself.

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