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Opening CR3 files

New Here ,
May 26, 2024 May 26, 2024

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I am unable to get PSE2024 Editor to open Canon CR3 files. Any suggestions?

Thank you

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Import and export , Problem or error

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Community Expert ,
May 26, 2024 May 26, 2024

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CR3 files from which Canon camera model?

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New Here ,
May 26, 2024 May 26, 2024

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Canon EOS 6D Mark II

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Community Expert ,
May 26, 2024 May 26, 2024

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The Canon 6D Mark II requires Camera Raw 9.12 or later. Elements 2024 ships with Camera Raw 15.5.

Cameras supported by Camera Raw (adobe.com)

 

In other words, Elements 2024 can open 6D Mark II Raw files out of the box without any upgrades.

 

Can you provide a link via Dropbox or similar to a sample CR3 file so we can try opening it in Elements 2024 at our end?

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New Here ,
May 26, 2024 May 26, 2024

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Community Expert ,
May 27, 2024 May 27, 2024

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Canon EOS 6D Mark II


By @Bwheeler

 

The camera raw type of camera is  for EOS R6 Mark II, which requires ACR 15.0.

PSE2024 can open it without the workaround.

 

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Guru ,
May 26, 2024 May 26, 2024

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DO THIS:   Your camera may require ACR 15.3--- install that version, or anything newer and you should be fine. 

Last updated on Jan 12, 2022 | Also Applies to Elements Organizer, Premiere Elements

The following is a workaround to update Camera Raw within Elements. It is recommended to wait for Camera Raw updates within the product for issue fixes. 

If you haven't been able to update the Camera Raw plug-in for Elements, follow these steps, Primarily because your new camera needs a newer version of ACR to support RAW files:

Download and install the latest Camera Raw version from https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

Quit all Adobe applications.

On macOS, double-click the .dmg file to mount it.

On Windows double-click the downloaded .zip file to unzip it.
(Windows might unzip the file for you.)

 

On macOS, double-click the .pkg file to start the installer. 

On Windows, double-click the resulting .exe file to start the installer.


Follow the on-screen instructions.

 Once installed successfully, close the installer window.

 Navigate to the following folder:

On macOS: /Library/Application Support/Adobe/Plug-ins/CC/File Formats

On Windows: C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats

Copy the Camera Raw plug-in (just the .8bi file) from the CC > File Formats folder that is mentioned in the above step.

Navigate to the following folder: 

On macOS: /Library/Application Support/Adobe/Plug-ins/Elements<Version Number>/File Formats


On Windows: C:\Program Files\Common Files\Adobe\Plug-Ins\Elements<Version Number>\File Formats


Replace the existing Camera Raw plugin in Elements<Version Number> folder with the plug-in that you copied earlier.

Prior to PSE 2024 PSE used a version numbering system that made the actual version number “2 OFF” from the Product name.  FOR EXAMPLE:  pse 2021 was version 19:  pse 2022 was version 20, and pse 2023 was version 21.  THERE IS NO VERSION 22 OR 23.

BEGINNING WITH PSE 2024 THE INSTALLED FILES MATCH UP WITH THE PRODUCT NAME.   Version 24 is PSE 2024.   I expect PSE 2025 to be version 25.






Below is where I manually installed version 16.0 of ACR on my windows computer after using the above instructions on my computer- yours should be in the same location if you used the default settings when installing the program

Glenn8675309_0-1716772734842.png

 

 

 

 

Depending upon how many versions of PSE you have installed the contents of this view may be, probably will be, different for you.  This is just the view on my computer.

Glenn8675309_1-1716772734845.png

 



You will notice I have a directory called “CC”- That is where the latest version of ACR is installed.   As of this document date (April 6th 2024) The latest version of ACR version 16.2.1.1767.   I have not bothered installing 16.3 yet.

 

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New Here ,
May 26, 2024 May 26, 2024

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Thank you for your help. I have CR version 16.3 on my computer already. The .8bi file is already in that location on my computer. I've uninstalled and reinstalled PSE2024 and Camera Raw. When I try to open a CR3 file in Editor, Editor freezes and I have to force close the program. My computer is a Microsoft Surface Pro 8 with an intel i7 processor. It did fine when I was using Photoshop. Now that I've changed to PSE 2024 I'm having no luck!

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Community Expert ,
May 27, 2024 May 27, 2024

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Have you installed Camera Raw from the Elements Help menu?  

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