Photobacks Zip Files not opening in Adobe Elements 12

[tonyh12284583]

I bought the Photobacks Sport templates which you download on a Zip File from their website and then open in Photoshop on my desktop computer.

Each time I download the file and try to open it, Photoshop Elements tells me the file can't be opened because "it is not the correct type of file". I've had them re-send the file and get the same error message, but when I open it on my phone and use the Photoshop App i can view the templates they are sending me.

Why won't it open on my Desktop version?

[99jon]

On Windows you normally have to decompress.

You double click the zip folder and choose Extract All Files

The files should be accessible inside the decompressed folder.