Photoshop Elements 14 purchased in 2015 - no longer usable

[premkallat]

I decided to reinstall PSE14 after giving up the subscription based plan (Photography). The installation rejected my serial  number and said to contact customer support.

Customer Support guy checked my records and says the product is no longer supported. I said I do not  need support. Why can't I use a product I purchased only 6 years ago. He advised me to upgrade. I just cancelled my plan as I seldom use it. I just need some basic photo editing. 

I think this is totally dishonest of Adobe if it is a policy. 

I've given my mobile number so their senior can call me. I'm not holding my breath.

Totally disappointed.

[kglad]

offline activation:

disconnect the computer from the internet

Launch the product.

At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.

Click Offline Activation and click Generate a Response Code.

Write down the Request Code.

Switch to an online computer and navigate to www.adobe.com/go/getactivated.

Click Offline Activation.

Sign in with your Adobe ID.

Enter your Request code and click Generate.

Write down the Response code.

Switch back to the offline computer.

Enter the Response Code and click Activate.

[frank_3337]

Thanks, will give that a go tomorrow and will update you on what happened.

regards

Frank

[kglad]

sounds good.

[frank_3337]

Followed the steps outlines by kglad but at the Serial number activation screen there is no option to generate a response code. So I ploughed on offline and put in the serial number and it still said it was a counterfeit - just to repeat Adobe agents and my account say it is genuine. How can that happen offline - unless Adobe are sending a PS14 download that will automatically say this. Any other explanation welcome

[kglad]

@frank_3337 

was your computer disconnected from the internet?

[frank_3337]

yes , thats what I don`t understand how it came up with the counterfeit statement - it can only have come from the file that I downloaded from the Adobe website before I disconnected "PhotoshopElements_14_LS28_win64 (2).exe".

[kglad]

the next step would be to wipe your computer and restasrt but that probably doesn't make sense given the low value of the app.