photoshop elements 14 serial number not accepted

New Here ,
Apr 21, 2022 Apr 21, 2022

Copy link to clipboard

Copied

Frustrated searching for hours how to resolve.

purchased photoshop elements and premiere elements years ago and registered the serial numbber in my adobe account.

I have no activated Computer in my account nor can i delete or modify the registered serial numbers.

I purchased a new computer, the old is sweeped clean and I wanted to install the programs from the DVD which i still have. 

Now, I cannot start the program as it will not accept my serial number, I cannot change or modify anything in my account, have no 'registered' Computer to delete...

What to do? Thanks for support.

Views

38

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 21, 2022 Apr 21, 2022

Copy link to clipboard

Copied

LATEST

(this is the ONLY support Adobe still offers for old programs)
When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines