Photoshop Elements 2018 Serial No problem

Report · Jan 17, 2023

Hello,

I've just purchased a new 'teacher' copy of Photoshop Elements 2018, after my previous computer died. I've had my teacher status verified by Adobe, who subsequently sent me a serial number to activate the new software. Unfortunately the serial number sent is the same as my previous version of photoshop that I bought several years ago - and it will not recognise it as valid. Please can I be sent a valid serial number?

Rather frustrated by how difficult it appears to be to contact Adobe, ironically the contact page does not contain any contact details.

Many thanks,

Al

Report · Jan 17, 2023

Where did you make your purchase from?

Report · Jan 17, 2023

Hi. I purchased it from Amazon UK.

Report · Jan 17, 2023

Alan, this is a user to user forum. We can't help you with sales/serial number issues. You can start a chat session with Adobe support by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.