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Photoshop Elements 2021 won't rotate HEIC photos

New Here ,
Jan 22, 2023 Jan 22, 2023

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Elements kept blue-screening, so I followed advice to update my AMD and INTEL drivers. The blue screen issue has been resolved, but now I can no longer rotate HEIC images. Any ideas?

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Crash or freeze , Performance , Problem or error , Windows

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Community Expert ,
Jan 22, 2023 Jan 22, 2023

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Are you talking about the Organizer or the Editor?  In either case, with Elements 2021, you must save the .heic file in a different format, as Elements for Windows cannot save a file in the .heic format. 

Are you able to actually view the .heic files?  If not, install or reinstall the HEIF Image Extensions from the Microsoft Store.

If the files could be rotated OK just before you updated the graphics drivers, try resetting the preferences files. In the Editor, go to the Edit>Preferences>General tab and click the Reset Preferences on next launch button.  For the Organizer, immediately after launching the program, press Alt+Shift+Ctrl. A message should pop up asking if you want to delete the Settings file. Answer OK.

 

 

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