Photoshop Elements 2022 not installing on Windows

[Richard___G]

The PE installation is failing.  This is what comes up and then nothing happens  at all.  It just freezes there.  In Taskmanager there are 2 instances running but consuming zero CPU resources.  What to do?

{Thread title edited by moderator}

[nikunj.m]

Hi,

We're sorry about the trouble while trying to install Photoshop Elements 2022. Would you mind telling us which version of Windows are you working on? Have you tried running the installer as administrator to check if it helps? If not, please try that by right clicking on the installer & selecting the option to Run as administrator. Also, please try rebooting the machine before attempting the installation.

Let us know how it goes!

Regards,

Nikunj

[Richard___G]

Hi Nikunj,

I'm on win 11 pro and rebooted & ran as admin with the same result. Taskmanager show nothing happening with 2 instances running.

??

Thanks,

Richard

[Richard___G]

Still no go.  Any other suggestions?

[VipinGupta]

Hi,

It seems like there is an issue with the loading of UI components in the installer screen.

Could you please try with an installer hosted here: https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html

In case if you face the same issue again, there is an alternative to install the product silently from command prompt, which do not need any UI interactions for installation.

To install the product silently, Please follow the below steps:

1. Open command prompt

2. Change directory in command prompt using 'cd <Path of folder where the installer setup file is present>', for example:

 to set the folder path to desktop, use command: 'cd C:\Users\Administrator\Desktop', where ofcourse - the bold 'Administrator' is the user name which is used to login to your computer, please replace it with yours.

3. Once you set the path in command prompt to the folder, where the setup file is available, Please run the exe with a parameter '--silent=1'

This should install the product and will launch the home screen. You should also see the progress percentage in the command prompt.

Regards,

Vipin

[Richard___G]

Hi Vipin,

Thanks very much for the suggestions.

1. I got the installer from the url you provided
2. I opened the command prompt in admin mode
3.  changed to the directory holding the installation file
4. ran it with the parameter   <filename>.exe --silent=1
5. And it returned "Exit Code: 81"   and nothing ran.  I even checked in task manager but found nothing running

???

Thanks again,

Richard

[VipinGupta]

Error code 81 is for when another Adobe installer is already running.

Could you check if there is another app from Adobe which is being updated?

You can try to restart your machine and then try to install from the command prompt.

Or you can check for any running installers and wait for them to complete and then try to install again.

Regards

Vipin

[Richard___G]

Hey Vipin, that did the trick.  It finally installed  (the 2020 version was what I'd last purchased)

However, while the organizer does run and seems to wotk ok, when I try to run the Editor, the following screen comes up, I can't close it, nothing is "clickable", and it doesn't go away and the Editor never launches.

I also see this and nothing ever loads:

Any ideas?

Thanks - Richard

[VipinGupta]

There is some issue with the UI components on your machine, Did you recently updated your windows machine?

What happens when you try to click on the 'Sign in' button that is available in the 1st screen that you shared above?

Regards

Vipin

[Richard___G]

No UI updates I can think of.

Nothing happens when I click the button.  It's not selectble - just greyed out.

Thanks - Richard

[Vipin23261180jxc3]

Could you please share your system information details like below:

1. Windows OS version

2. Screen resolution and Display Settings

3. Do you have interent explorer installed on your machine? Which version, if it is available?

Regards,

Vipin

[andrewh99613604]

I have exactly the same symptoms. Did anyone ever find a definitive resolution to this issue?