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1

Photoshop Elements 2023 Organizer hangs on launch

New Here ,
Dec 29, 2022 Dec 29, 2022

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I am very unhappy with Elements 2023 which I purchased in November.  When I try to launch Organizer, it hangs indefinitely.  I have opened tried numerous suggestions from this forum without success.  I am also unable to find any way to get direct support for this product I purchased.

I would appreciate any advice on how to get answers on this problem because, as it is now, it is useless software. 

Please advise.

Thanks,

Bob Sams

Corvallis, OR

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Crash or freeze

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correct answers 1 Correct answer

New Here , Jan 07, 2023 Jan 07, 2023

Contacted support by phone and preoblem was resolve by repairing the catalog.  Agent was very helpful.  

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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You can start a chat session with Adobe by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation in the United States are usually 24/7. However, I don't know what the schedule may be over the holidays. 

If you would care to give us more details of your problem and what solutions you have tried without success, we may be able to give you some other suggestions.  For example, is this your first version of the program? Has it ever worked? How large is your catalog?  Do you have more than one catalog?  Have you tried launching with the Shift key pressed so you can get into the Catalog Mananager?

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New Here ,
Jan 07, 2023 Jan 07, 2023

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Contacted support by phone and preoblem was resolve by repairing the catalog.  Agent was very helpful.  

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New Here ,
Mar 03, 2023 Mar 03, 2023

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Hello from Sweden, just bought PS Elements 2023 and it crashes on launch (ORganizer that is), error is Visual C++ Assertion failure...  What should I try next ?   I run an HP Pavilion i7 with Win 11 Standard latest updates and everything current.

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New Here ,
Mar 12, 2023 Mar 12, 2023

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I get the same problem. Did clean install of Windows 11 and PSE - same thing. 

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