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Photoshop Elements 2023 quit working

New Here ,
Jan 31, 2023 Jan 31, 2023

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I bought PSE 2023 on the web, so I did not receive a disc.  It quit working a while back.  What do I do?

 

 

{Title edited by Moderator}

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correct answers 1 Correct answer

Community Expert , Feb 01, 2023 Feb 01, 2023

Uninstall before reinstalling.

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Adobe Employee ,
Feb 01, 2023 Feb 01, 2023

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Hi there,

 

Thanks for reaching out.

From where did you purchase Photoshop Elements 2023? Can you share your registered email ID/ Adobe ID? 

Since when are you seeing this issue? What happens when you try to launch it? Do you see any error messages? Have you tried re-installing the application?

 

We're here to help, just need some info.

Regards,

Ranjisha

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New Here ,
Feb 01, 2023 Feb 01, 2023

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I purchased it online. I do not recall my id. It is not in my passwords
list.

The problem showed up a week or so ago. I have been too busy to pursue it.

I haven't tried to reinstall it yet. I think I have the installer in the
computer. I did not get a disk. I will try that. Can I do that while the
faulty program is in the hard drive or should I uninstall it first?

Thanks for your prompt assistance.

R. E. Bennett

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Community Expert ,
Feb 01, 2023 Feb 01, 2023

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Uninstall before reinstalling.

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New Here ,
Feb 01, 2023 Feb 01, 2023

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Finally got it working.  Still unsure what made the defference, but I don't care.  Thanks for everone who helped.

 

R. E. Bennett

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