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Photoshop Elements 2024 MacOs crashing when changing preferences

New Here ,
May 12, 2024 May 12, 2024

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Hi

The application crashes every time I try to open any the sub-menus in the  preferences (for example to  show rulers, etc.). I have tried to delete and re-install the application to no avail. System is Sonoma, 14.4.1.

Otherwise, the application works as intended.
Does anybody has an idea of what could be wrong?

 

Thanks and kind regards,

José Antonio

TOPICS
Crash or freeze , Mac

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Community Expert ,
May 12, 2024 May 12, 2024

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This is a known problem.  Hopefully, Adobe is working on a fix.  I am going to ping @Jeff Arola another Community Expert who may know if there is a workaround for you.

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Community Expert ,
May 12, 2024 May 12, 2024

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As far as i know, there is no workaround to the crashing when trying to access Preferences in pse 2024 on some Macs unless a setting can be changed another way.

 

For example, you mention Rulers, so if the Rulers are visible (View>Rulers) you can change the Ruler Units by right clicking on the Rulers.

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