Premiere Elements 2018 Won't Start After Install

[Lannydc1]

The Premiere Editor application won't launch after installing on a new PC.  It records an error in the event log and then just hangs.  This is a new PC with Windows 10 and a GEFORCE 1080 Graphics cards.

Things I've tried:

• Made sure I had the latest NVIDEA driver
• Installed several older NVIDEA drivers with same results
• Several fresh installs of Premiere Elements
• Installed Premiere Elements 13 and it appears to have same issue
• Reviewed the forums and found one similar post that was resolved but not the same as mine.

The Event log error starts out as:

Faulting application name: PremiereElementsEditor.exe, version: 16.0.0.0, time stamp: 0x59aad286

Faulting module name: KERNELBASE.dll, version: 10.0.17134.319, time stamp: 0x1e206b26

Exception code: 0xe06d7363

Can anyone help me resolve this?  Is thre a way for me to engage Adobe support?

Thanks

[Peru Bob]

Lannydc1  wrote

  Is thre a way for me to engage Adobe support?

Use the chat option here:

Contact Customer Care

[Lannydc1]

No chat option available for Premier Elements

[John T Smith]

You may want to reinstall the Microsoft C runtime

Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime, or for ALL Windows help

[Lannydc1]

John,

I'm unsure of how to do that and what risks there may be.  Can you help me understand why you suggest that? Thanks

[John T Smith]

>unsure of how to do that

You go to the Microsoft link I provided and search for the C runtime installer, and then follow the instructions on the Microsoft page

[shawn_starc]

You can try this step:

Close the program first( use task manager for this). Use RUN option( Window key+R) and type:  %appdata%

Go to the folder Adobe>Premiere Elements & rename the 16.0 folder to 16.0.old or delete it . Relaunch the program & see if that resolves your issue

If you want support for this product  go through below link scroll down to bottom you will find an option for support of Adobe Elements

Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows

[Lannydc1]

Well, I was contacted by custormer support last week and they tried to resolve but no luck.  First told me to wait for Elements 2019 but then said Level 2 would contact me in 2 days.

I have not heard from Adobe and I tried the trial version of .2019 but it also crashes.

Any new suggestions?

[Lannydc1 · Accepted solution]

It turned out that permissions on my new PC were not set correctly for Documents\Adobe.  I changed permissions to my userid with full control. It worked!

Thanks Adobe Support.