The Premiere Editor application won't launch after installing on a new PC. It records an error in the event log and then just hangs. This is a new PC with Windows 10 and a GEFORCE 1080 Graphics cards.Things I've tried:Made sure I had the latest NVIDEA driverInstalled several older NVIDEA drivers with same resultsSeveral fresh installs of Premiere ElementsInstalled Premiere Elements 13 and it appears to have same issueReviewed the forums and found one similar post that was resolved but not the same as mine.The Event log error starts out as:Faulting application name: PremiereElementsEditor.exe, version: 16.0.0.0, time stamp: 0x59aad286Faulting module name: KERNELBASE.dll, version: 10.0.17134.319, time stamp: 0x1e206b26Exception code: 0xe06d7363Can anyone help me resolve this? Is thre a way for me to engage Adobe support?Thanks

Inspiring

Answered

Premiere Elements 2018 Won't Start After Install

Forum|Forum|7 years ago
September 29, 2018
5 replies
1583 views

The Premiere Editor application won't launch after installing on a new PC. It records an error in the event log and then just hangs. This is a new PC with Windows 10 and a GEFORCE 1080 Graphics cards.

Things I've tried:

Made sure I had the latest NVIDEA driver
Installed several older NVIDEA drivers with same results
Several fresh installs of Premiere Elements
Installed Premiere Elements 13 and it appears to have same issue
Reviewed the forums and found one similar post that was resolved but not the same as mine.

The Event log error starts out as:

Faulting application name: PremiereElementsEditor.exe, version: 16.0.0.0, time stamp: 0x59aad286

Faulting module name: KERNELBASE.dll, version: 10.0.17134.319, time stamp: 0x1e206b26

Exception code: 0xe06d7363

Can anyone help me resolve this? Is thre a way for me to engage Adobe support?

Thanks

This topic has been closed for replies.

Correct answer Lannydc1

It turned out that permissions on my new PC were not set correctly for Documents\Adobe. I changed permissions to my userid with full control. It worked!

Thanks Adobe Support.

L

Lannydc1AuthorCorrect answer

Inspiring

It turned out that permissions on my new PC were not set correctly for Documents\Adobe. I changed permissions to my userid with full control. It worked!

Thanks Adobe Support.

L

Lannydc1Author

Inspiring

Well, I was contacted by custormer support last week and they tried to resolve but no luck. First told me to wait for Elements 2019 but then said Level 2 would contact me in 2 days.

I have not heard from Adobe and I tried the trial version of .2019 but it also crashes.

Any new suggestions?

shawn_starc

Inspiring

You can try this step:

Close the program first( use task manager for this). Use RUN option( Window key+R) and type: %appdata%

Go to the folder Adobe>Premiere Elements & rename the 16.0 folder to 16.0.old or delete it . Relaunch the program & see if that resolves your issue

If you want support for this product go through below link scroll down to bottom you will find an option for support of Adobe Elements

Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows