PS Elements activation on MacOS Catalina.

[BillBadger]

Having paid for and downloaded PS Elements on my iMac (Catalina), the activation code is not accepted. The message says it's invalid. After contacting chat, I disabled anti-virus and firewall, amended 'Hosts', installed Chrome, uninstalled and reinstalled PS to no avail. 

I get the feeling I'm not the only one to suffer from this. Does anyone have other clues as to how I can get 'activated'?

Also awaiting an answer from support.

Many thanks.

Billio

[John T Smith]

1st, do you mean activation code (which may be a combination of letters and numbers) or a serial number which is 6 groups of 4 numbers?

DO NOT POST YOUR NUMBER IN A PUBLIC FORUM

Redemption Code to get serial number https://redeem.licenses.adobe.com/getserial

2nd, which version of Photoshop Elements?

Earlier versions will not work with Catalina

[BillBadger]

Hello John

I've purchased PS Elements 2020 for Mac.

The number I'm using is 6 groups of 4 numbers, starting 1057... which I'm asked to insert after downloading.

Am I doing something wrong, or is there another set of numbers I should be using?

Many thanks.

Bill

[Nancy OShea]

From whom did you purchase PS Elements 2020?  If you bought it directly from Adobe, your serial number is in your account portal. 

https://account.adobe.com/products

Otherwise, contact the vendor who sold it to you.

[BillBadger]

Hello Nancy

I bought it from Adobe direct, have tried to use the serial number but it says it’s an invalid number.

The order number is: #ADB135178158UK

I have received advice from live chat and tried all the information given but I still cannot activate.

I have done the following:

Cleared the Hosts program of all text without a ‘hash’ symbol before it.
Disabled both antivirus and firewall
Downloaded Chrome
Uninstalled and reinstalled PS Elements using the new link provided via Chrome

My system is: MacOS Catalina 10.15.7
Safari browser.

What else can I do?

Please advise.

Many thanks.

Bill

[Walter_H]

Get a Windows 10 PC!  🙂

[Test Screen Name]

Is it possible that you accidentally ordered the Windows version of Photoshop Elements 2020? You can't use that on a Mac. Check your receipt.

[BillBadger]

Hello

The receipt I have does not specify Mac/Windows. When you click on start dowload, you get a choice of either Mac or Windows.

I've chosen the MacOS .dmg file.

I hope for a response from Adobe soon!

[Test Screen Name]

You will not get a response from Adobe because this is a community forum to share with fellow users. Anyone who claims to be from Adobe and sends a private message is a scammer! To hear from Adobe you must contact them by Chat or Phone.

I am pretty sure you MUST choose between Mac and Windows when you purchase, whatever the receipt says. I took this screen shot just now:

With luck, Adobe will be able to see you never installed it and will be prepared to swap it. But contact them to find out. (PS: the situation for platform with Elements is complicated; the version sold in stores will run on either Mac or Windows, presumably to save shelf space).

[Nancy OShea]

Try creating a new computer user profile with administrative level permissions.