Saved images not seen in Windows folders

Report · Aug 16, 2017

I am saving images (JPEG, PSD, etc.) from Adobe Elements to my Windows folders, but when I navigate to those folders My Computer > Folders the images are NOT showing up.

However, if I use Adobe Elements File > Open, then I can see that the images are present in those folders.

Also having problems with Elements crashing when I try to save an image. Then when I reboot the program, the images that I saw before through Elements are no longer present.

I have reviewed and changed Windows Explorer preferences and options to show hidden files, but the problem persists.

I have uninstalled and re-installed Elements, but the problem persists.

This problem started suddenly. I used Abode Photoshop Creative Suites for 10+ years, but switched to Elements a few years ago.

Can anyone help me?

My system:

PC

Windows 10

Adobe Elements 14

Report · Aug 16, 2017

To resolve the crash, try clearing the preferences once.

To do so, go to Edit > Preferences and click on Reset Preferences on next launch.

Now re-launch Editor.

Regarding saved file not visible in Windows Explorer, what is the format you are using to s ave the files?

Thanks,

Anwesha

Report · Aug 16, 2017

I fixed the problem.

I downloaded the latest Windows update.

I uninstalled and reinstalled Elements, and downloaded the latest update.

That seems to have fixed the problem.

Report · Nov 01, 2020

Hi..Actually am also facing same issue ... Once i edit and save image in jpeg format in folder after i navigate image is not visible... Please assist me to get rid of this problem

Report · Nov 02, 2020

Hi

As mentioned above, can you please try to update the Windows OS and reinstall the program after fully uninstalling it. https://helpx.adobe.com/in/photoshop-elements/kb/uninstall-premiere-elements-photoshop-elements.html

Let us know if this does not work for you.

Regards,

Nidhi

Report · Jan 20, 2024

updated the latest Mac OS and reinstalled app same issue.

Report · Jan 20, 2024

You have to refresh your file explorer view, or shut the explorer down and open it back it.