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Transfer pre-installed PSE 10 program

New Here ,
Sep 27, 2024 Sep 27, 2024

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I purchased an HP desktop that came with Elements 10 pre-installed.  I can't find any serial number or key code.  Can this program be transferred to a new PC?

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Community Expert , Sep 27, 2024 Sep 27, 2024

Pre-installed software is normally OEM licensed and tied to the PC it came with. OEM software is not transferable.

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Guru ,
Sep 27, 2024 Sep 27, 2024

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Give what little information you provided I would have to say right now it would be nearly impossible for you to transfer over to another computer.  BEFORE YOU:  LOGOUT / DEACTIVATE IT.

That's a good question.   does it show up in your Adobe account with a serial number?    I originalloy got PSE 10 I think, when  it was bundled with a flat bed scanner- but it came on a dvd with a little card with a redemption code.  

Since it came preinstalled, there are probably some issues with liscensing-   If it was installed on the computer when it was first made (or when you bought it, I'm guessing used) it's been over 10 years-   If it is a brand new computer- the sellers did you a disservice by installing such an old program.

I guessing it was a used computer- since PSE is very old.    

Honestly: you would be better off by forgetting about it and try out pse 2024 for 30 days free.

https://www.adobe.com/products/photoshop-elements/free-trial.html

Please try the trial version for two or three weeks before you make any decisions about making a purchase- if you buy it at full price you are looking at $99- which can be a bit spendy for some users. 

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Community Expert ,
Sep 27, 2024 Sep 27, 2024

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Pre-installed software is normally OEM licensed and tied to the PC it came with. OEM software is not transferable.

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New Here ,
Sep 29, 2024 Sep 29, 2024

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Thank you John.

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New Here ,
Sep 29, 2024 Sep 29, 2024

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No...my computer was purchased new and now, like me, is old!  I plan on getting a new computer soon and will purchase a new program as well but wanted keep the old one while I transition into all the new features.  Thanks for your response.

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