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trouble emailing photo

New Here ,
Dec 24, 2020 Dec 24, 2020

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When trying to email a photo it says to 'check my password and try again'. I have not changed anything, why am I seeing this/how do I get around it?

 

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Adobe Employee ,
Jan 05, 2021 Jan 05, 2021

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Hi,

 

Which email client are you using? 

In case of Google, you need to turn on 2-step verification in Google settings and setup an app password. Instructions for the same can be found here: https://helpx.adobe.com/elements-organizer/kb/email-configuration-elements-organizer.html

 

Thanks!

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