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trying to import photos from canon R5 mark2 to elements 2025.

Community Beginner ,
Jan 18, 2025 Jan 18, 2025

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I have purchased a canon R5 mark2. I have adobe elements 2025 with version 17 camera raw installed. When I try to import photos from camera or card reader, the photo downloader says <none  detected>. With that being said, if I import "files and folders" my files come up EOS_Digital (I:) I have a XFVC,  MISC, DCIM, and a CRM folder appear on the right. The MISC file shows up under properties as a exFAT file with how much information is on the CF express B card. If I click on the DCIM file, a 100EOSR5 file shows up, and when I open up that file, all my pictures show up. If  I highlight all my photos and click open, All my pictures show up in organizer (all my pictures are RAW CR3). I can edit them, save as jpeg or any format. When I click the "Back" arrow they show up with my other photos. Which is normal for me, but when I unplug my card reader from my computer, and try to open one of the pictures, it searches but can't find the pictures. For some reason its not downloading the pictures. Any help in getting the pictures to come up when I try to import from camera or card reader would be great.

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Guru ,
Jan 18, 2025 Jan 18, 2025

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Do you have organizer actualy import the images, typically found in the dcim folder?  From what I understand all did is "look at them" not acutally import them.

DCIM stands for digital camera images.

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Community Beginner ,
Jan 18, 2025 Jan 18, 2025

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Thanks for Replying Glenn

In the organizer I clicked on import from "camera or card reader" and when I try to get photos from It says <none detected> Is there a way of setting this up.

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Guru ,
Jan 18, 2025 Jan 18, 2025

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do this instead- be sure to select the dcim folder.   How big is the memory chip?2025-01-18_114226.pngexpand image

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Community Beginner ,
Jan 18, 2025 Jan 18, 2025

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512GB I only took  5 pictures though

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Community Beginner ,
Jan 18, 2025 Jan 18, 2025

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I did that and when I click on DCIM open , it just goes to 100EOSR5

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Community Beginner ,
Jan 18, 2025 Jan 18, 2025

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I just took my 7d mark 2 camera, took a couple of pictures. When i went to import files from camera or card reader the get media highlighted and I uploaded the pictures, so organizer just wont up load from the new r5 camera. My computer definetly sees the card and I can see the pictures by clicking on the DCIM and then clicking on the 100EOSR5. For some reason Organizer just wont upload from the card .

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Community Beginner ,
Jan 18, 2025 Jan 18, 2025

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Hey Glenn:

I figured it out. I took my card out of the reader, and put it back in the R5 mark @ plug my camera into my computer and it poped right up  under file," get photos and video" "from camera or card reader" all I had to do is Get media and my pictures came right up. I unplugged my camera and the pictures stayed right where they where suppose to. I went ahead and edited one of them and and saved as jpeg, and it worked great. 

I really appreciate your help Glenn.

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Guru ,
Jan 20, 2025 Jan 20, 2025

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I got my wife a new 64GB chip for her fancy camera-  when I plug it into the usb chip reader windows can't understand it and says I need to format the chip.   When I plug it into the built in chip reader into the front of the computer it works just fine.

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Community Beginner ,
Jan 18, 2025 Jan 18, 2025

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I clicked on import “from camera or card reader” and when I click the down
arrow to Get photos from, it says “none detected “

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Community Expert ,
Jan 19, 2025 Jan 19, 2025

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@George30111612f6oc I think you have already figured it out, but the Elements APD will not recognize a CFexpress card reader.  It will only read your card via a USB connection. 

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Community Expert ,
Jan 19, 2025 Jan 19, 2025

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@George30111612f6oc a Mac user has told me that he can get the APD to recognize a CFexpress card reader, but sometimes he needs to click on the refresh list command before it shows up.  ISTR that your issue is one that only relates to Windows.  Can you please test this out for me by:

  • inserting the card reader and seeing whether the card is recognized by Windows in Windows File Explorer
  • launching the Organizer after the card reader has been recognized
  • and/or using the refresh list command in the APD's dropdown menu:

Ashampoo_Snap_Sunday, January 19, 2025_14h36m0s.pngexpand image

 

I don't have a CFexpress card reader, so can't test this for myself.  Thanks.

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Community Beginner ,
Jan 19, 2025 Jan 19, 2025

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I can see the card reader just fine, its just that adobe cant see it until
you download it threw the camera.

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Community Beginner ,
Jan 19, 2025 Jan 19, 2025

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Window can see it. It just wont download unless I downdoad it from the camera, not card reader.

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Community Expert ,
Jan 19, 2025 Jan 19, 2025

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@George30111612f6oc, thanks for that information.  But have you tried refreshing the list (of devices).

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Community Beginner ,
Jan 19, 2025 Jan 19, 2025

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Yes

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Community Expert ,
Jan 20, 2025 Jan 20, 2025

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Thanks, George.  I have reported this issue to Adobe.

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Community Expert ,
Jan 20, 2025 Jan 20, 2025

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@Glenn 8675309, I don't think I have ever seen a CFexpress card with a 64GB capacity.  And I doubt whether there are many, if any, laptops with a card reader that can read a CFexpress card.  So while it is true that some older card readers cannot read newer and higher capacity cards, I don't think that is the OP's problem here.  CFexpress cards require a special reader.  Until very recently, the readers have been quite expensive.  I haven't bothered to get one since the USB connection from camera to computer is very fast.

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