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Unable to activate the product.

New Here ,
Sep 30, 2024 Sep 30, 2024

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I just purchased the Photoshop Elements 2024 (downloaded from Adobes Homepage) but I am unable to activate the product with the supplied serialnumber. En error message states that I must be connected to the internet -! I am connected! Tried numerous times!

So what do I do now?

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correct answers 1 Correct answer

Community Expert , Sep 30, 2024 Sep 30, 2024

Log on to your Adobe account and temporarily shut if your antivirus agent, and try again. If that does not work for you, contact Adobe directly.

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Community Expert ,
Sep 30, 2024 Sep 30, 2024

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Log on to your Adobe account and temporarily shut if your antivirus agent, and try again. If that does not work for you, contact Adobe directly.

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New Here ,
Sep 30, 2024 Sep 30, 2024

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Thanks! Malwarebytes was The culprit! Now it works! Again thanks from Denmark for your good advice!😀

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Community Expert ,
Sep 30, 2024 Sep 30, 2024

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You're welcome. Thanks for the follow-up.

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