Unable to use Elements 14? C:\WINDOWS\SYSTEM32\MSVCR110.DLL

[Frazzlefred75]

I am unable to get Elements 14 to open. I get C:\WINDOWS\SYSTEM32\MSVCR110.DLL error message.

I am disappointed that Adobe does not have "live" support to help me with my problem. This is a disgrace. I would prefer not to buy Elements 15 and learn how to navigate that version.

Please help!

Thank you.

[99jon]

Ensure you have all the updates for Microsoft Visual C++

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

[Frazzlefred75]

I downloaded the update for 2017 but there was no change. Only now I can't even open the program at all.

I hope that I chose the correct link.

Thank you.

[99jon]

Try re-starting your computer. If that makes no difference, uninstall PSE14 via the Windows Control Panel. Then download and re-install. Go to the link below and expand the tab for Elements 14.

Download Photoshop Elements | 2018, 15, 14, 13, 12, 11, 10

[Frazzlefred75]

I am unable to find the link to download Elements 14. I just looked all over the website for it.

Can you please send the link that directly allows me to re-download it?

Thank you.

[99jon]

Windows 64 bit:

http://trials3.adobe.com/AdobeProducts/PSE/14/win64/PhotoshopElements_14_LS28_win64.exe

[Frazzlefred75]

Sorry that link did not work.

Even after I signed in, I was not able to access.

The message that I got:

Access Denied

You don't have permission to access "http://trials3.adobe.com/AdobeProducts/PSE/14/win64/PhotoshopElements_14_LS28_win64.exe" on this server.

Reference #18.56ee2117.1507154511.113e1940

[99jon]

Are you signed-in to this web page ?

Try a different browser.

[Frazzlefred75]

Yes, I was signed in to this web page. And I tried doing this on Chrome AND on Firefox.

It still did not work.

Can you try another link?

[99jon]

Can you try again from the main downloads page and ensure you are signed in (top-right)

Download Photoshop Elements | 2018, 15, 14, 13, 12, 11, 10

Expands the tab (see picture below) so that you can see both 32 bit and 64 bit downloads.

[Frazzlefred75]

OKAY.

I AM GETTING TIRED OF THE BACK AND FORTH WITH THE MESSAGES.

*AS PREVIOUSLY STATED- I CANNOT NOT FIND THE DOWNLOAD. YOUR WEBSITE SUCKS SO BADLY THAT I AM UNABLE TO GET TO THE DOWNLOAD PAGE.

I KNOW HOW TO LOG IN- THIS IS HOW I AM ABLE TO SEND YOU MESSAGES.

PLEASE HELP!

IF YOU ARE UNABLE OR UNFAMILIAR WITH YOUR OWN PRODUCT THAN GET SOMEONE THAT CAN HELP ME.

PLEASE EXPLAIN HOW TO FIND YOUR HIDDEN DOWNLOAD PAGE.

THANK YOU.

[Frazzlefred75]

I found the link to download E14. After downloading with Chrome and Firefox, I am still unable to launch E14.

This is very unusual. I generally do not have a hard time implementing new software.

I will still need assistance.

Thank you.

[99jon]

So what happened after you completed the installation of PSE14?

Are you seeing any error message?

Can you go to the system folder:

C:\Program Files\Adobe\Photoshop Elements 14

Scroll to the files beginning with P

Right-click on PhotoshopElemmentsEditor (the application) and choose send to >> desktop (create shortcut).

Can you launch from the new desktop icon?

[Frazzlefred75]

While attempting to download PSE14, the .exe showed up on the lower left. I waited until it did what it does. When I opened it there was another box (I forgot the name and exact choices) but I click whatever would allow me to continue. I don't remember if there were any confirmations that the program was installed.

I looked to see if there was a desktop icon (because my pc makes icons automatically) but there I did not see one. I checked the start button (lower left) and Adobe Elements was/is not listed. I just went to look, by going to "uninstall programs" menu however, once again I did not (and still do not) see Adobe Elements under the "A" or the "P" programs.

I did search C:\Program Files\Adobe\Photoshop Elements 14 from the search area in the lower left. Message says: "The program can't start because AutoCropCore.dll is missing from your computer. Try reinstalling the program to fix this problem.

I must have reinstalled about 10X already.

[Peru Bob · Accepted solution]

The Adobe Cleaner Tool may help:

Use theCleaner Tool to solve installation problems

[Frazzlefred75]

Peru Bob,

Thank you!

I used that link successfully.

I was able to download the PSE14 program. I was able to launch the program but when I go to open the "Photo Editor" I get the original message (which is in the subject of this thread).

This problem is still UNSOLVED. How do I get it to work?

Thank you.

[99jon]

The latest version is not PSE15. Adobe has released PSE 2018.  I have posted a summary of the new features on my blog which can be accessed at this link:

What’s New

[Frazzlefred75]

Hello All,

I would like to be able to use my PSE14 sometime soon.

Is there anyone out there that can help me to get it up and running?

This has taken quite awhile already and I am becoming very disappointed with the lack of service, support and the product.

[99jon]

PSE14 is old software. It is no longer supported by Adobe. It may no longer be compatible with the latest W7 updates. As fellow users and volunteers, we have really tried our best to help. Sorry it did not work.

[Frazzlefred75]

I just installed this program last year, and I have always had Windows 10.

I would hope that Adobe can provide support for a product that is only 2 years old. PSE14 was released in September 2015.

I would expect that your software lasts longer than that. I have only had this program for about one and half years. You really need to work on getting the software to work longer than that.

[Peru Bob]

Frazzlefred75  wrote

I just installed this program last year, and I have always had Windows 10.

Unfortunately, it is a possibility that there may be something in a Windows 10 update that may have caused the problem.

[Peru Bob]

See if this helps:

The Program can't start because MSVCR110.dll is missing from your - Microsoft Community