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Updates Have been disabled for this machine

Explorer ,
Mar 03, 2019 Mar 03, 2019

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Adobe Elements 2019.  When I try to run updates, i get "updates have been disabled for this machine. Please contact your administrator"

Windows 10, the adobe update service is running. I get a prompt saying there is an update available when I launch elements Organizer, but when I click install, i get that message.  I've looked in registry and cant figure out where this block is coming from?

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correct answers 2 Correct answers

Community Expert , Mar 03, 2019 Mar 03, 2019

Look in this location and see if you have a AdobeUpdaterAdminPrefs.dat

C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0

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New Here , Oct 31, 2019 Oct 31, 2019

I have 2019.

 

Just before you posted this I got an email tyo try the below and it worked.  I was deleting that file from a different location!

 

Look in this location and see if you have a AdobeUpdaterAdminPrefs.dat

C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0

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Community Expert ,
Nov 29, 2022 Nov 29, 2022

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You would most likely get a better answer if you asked in the Premiere Pro forum:

https://community.adobe.com/t5/premiere-pro/ct-p/ct-premiere-pro

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New Here ,
Nov 29, 2022 Nov 29, 2022

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Try checking the content of C:\Users\<YourUserName>\AppData\Local\Adobe\AAMUpdater\1.0\AdobeUpdaterPrefs.dat and see if any setting stands-out that might be causing the issue.

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Community Beginner ,
Oct 26, 2023 Oct 26, 2023

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Hi, I do not even have that specific files under local> Adobe, u guys can check the screenshot here. What does it mean when I do not even have it? 😥

 

The specific files referenced:    -->  C:\Users\<user name>\AppData\Local\Adobe\AAMUpdater\1.0\AdobeUpdaterPrefs.dat

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Explorer ,
Mar 04, 2019 Mar 04, 2019

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I do. I deleted that file, opened up adobe, and the "Adobe Photoshop  Elements 2019 Updater" program launched and is downloading files (looks very similar to the creative cloud interface).

Thanks so much for your help!

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Community Beginner ,
Mar 17, 2019 Mar 17, 2019

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and on mac?

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Community Expert ,
Mar 17, 2019 Mar 17, 2019

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Look for the

AdobeUpdaterPrefs.dat

in either

User Name/Library/Application Support/Adobe/AAMUpdater/1.0

or

Hard Drive/Library/Application Support/Adobe/AAMUpdaterinventory/1.0

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New Here ,
Jun 05, 2019 Jun 05, 2019

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Oh yes, thank you, since six month i cannot update all my apps and your solution works.

Thank you so much.

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New Here ,
Jun 11, 2019 Jun 11, 2019

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what do you do after that file is located?

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New Here ,
Jun 11, 2019 Jun 11, 2019

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Hi,

I've stoped every Adobe apps, disconnect from Creative Cloud then delete the file.

After that, I reconnect on CC and be able to update all the apps.

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New Here ,
Jun 12, 2019 Jun 12, 2019

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I can confirm that deleting the AdobeUpdaterAdminPrefs.dat has allowed me to get updates again. Thank you to everyone on this thread.

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New Here ,
Jul 17, 2019 Jul 17, 2019

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Thank you - Yes deleting the  AdobeUpdaterPrefs.dat solved it for me too!

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New Here ,
Aug 10, 2021 Aug 10, 2021

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hello where do i look for the adobe updater pres.dat in LR IN THE MAC AND WHAT IS THE PROCEDURE TO DELETE

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New Here ,
Sep 20, 2019 Sep 20, 2019

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/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterPrefs.dat

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Explorer ,
Jun 10, 2021 Jun 10, 2021

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OK Suprimido y ya funcionan las actualizaciones. Gracias!!

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New Here ,
Sep 09, 2020 Sep 09, 2020

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I tried this on my mac Mojave. As mentioned, I delete the pref.dat file form the 1.0 folder but the notification is still coming and I can't update my Adobe XD. Please help.

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Community Expert ,
Sep 10, 2020 Sep 10, 2020

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This thread is specific to photoshop elements.

 

You should inquire in the Adobe XD forum.

 

https://community.adobe.com/t5/adobe-xd/bd-p/xd?page=1&sort=latest_replies&filter=all

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New Here ,
Aug 15, 2019 Aug 15, 2019

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It worked!! Thank you so much. I can update

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New Here ,
Nov 06, 2019 Nov 06, 2019

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Thanks man this worked, have been finding it diffficult updating my XD.

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New Here ,
Nov 23, 2019 Nov 23, 2019

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Thanks a lot.

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New Here ,
Mar 22, 2020 Mar 22, 2020

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Thank you - Yes deleting the  AdobeUpdaterPrefs.dat solved it for me too!

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New Here ,
Feb 02, 2021 Feb 02, 2021

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I am having this same problem, but don't know where/how to find the file to delete? 

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Community Expert ,
Feb 02, 2021 Feb 02, 2021

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Jillian5EC2,

 

What operating system and version of photoshop elements do you have?

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New Here ,
Feb 06, 2021 Feb 06, 2021

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I have Windows 10.  I have Creative Cloud.  Photoshop 22.01 and Lightroom Classic 9.1 are the ones that I use most and can't update.  I have a new camera and can't upload photos without using a DNG converter. 

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New Here ,
Oct 19, 2022 Oct 19, 2022

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There is no need to delete this file

C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat

Just open it in a text editor and change the line:

<Suppressed>1</Suppressed>

To

<Suppressed>0</Suppressed>

and save it. This will allow all your installed Adobe applications to update successfully.

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New Here ,
Jan 01, 2023 Jan 01, 2023

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I don't seem to have the AdminPrefs. Only have AdobeUpdaterPrefs. This is a personal machine (no other admin than me). Running Mac OS 13.0.1 (Ventura). Not only is the popup message annoying, but now I'm realizing that my Photoshop Elements, and probably Acrobat Reader, are not being updated. What can I do?

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