Upgraded from Win 10 to Win 11 PSE 2024 - I can't hear any sound anymore

[MeesterChris]

FIxed it, NO HELP FROM ADOBE AS EXPECTED

Ann Bens

Community Expert , 

Jan 25, 2021

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Make sure Default Input in the Audio Hardware in the Preferences is set to No Input.

and that simply worked!  I was just about to uninstall Win 11 and go back to my cloned Win 10 disk.

I have to ditch Adobe next time it refuese to re-install, as it did 2 months ago and cost me £100

Clipchamp works very well.

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Upgraded from Win 10 to Win 11 PSE 2024 - I can't hear any sound anymore in PSP 2024. (Premiere)

I had Microsoft on PC remote access and they can't identify the problem, re-installed Win 11 and PSP 2024, yet no sound again.

The sound from USB plus Bluetooth headphones speakers work just fine on the finished video product when exported and in all and every other other program.

This is a gaming Desktop with an Nividia GPU RTC 3070 Ti

Device name CyberPower
Processor Intel(R) Core(TM) i7-9700KF CPU @ 3.60GHz 3.60 GHz
Installed RAM 64.0 GB
Device ID E0A420A1-1BF5-4491-BD15-C5C8C59FF9B3
Product ID 00325-82118-46468-AAOEM
System type 64-bit operating system, x64-based processor
Edition Windows 11 Home
Version 24H2
Installed on ‎10/‎11/‎2024
OS build 26100.1742
Experience Windows Feature Experience Pack 1000.26100.18.0
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Many Thanks for any advice

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[Glenn 8675309 · Accepted solution]

I had simliar symptoms:    When I first installed my 32" monitor (It's pretty dang nice) I had to disable the audio support from the hdmi cable-    It was sending sound to the monitor thinking it had speakers, which of course it does not.  My BT Bose QC 45 BT earphones works great, but I had no audio in PE, until I disabled the hdmi cable audio going to my monitor. 

FROM THE PREFERENCE FILE IN PE 2024:

Just double check these settings, se what you have in them.  Maybe they will help,  maybe they won't.

[MeesterChris]

Thank you

[MeesterChris]

I took your advice, yes my LG monitors were the cause from the display ports being sent audio, there is an mini double pole output socket, too, the sound is so 1990 though, weak and pathetic mono sound. The solution I found above fixed the problem instamtly.

Many thanks for your help.

[Glenn 8675309]

This is a user to user forum, Adobe employees do answers questions every now and then.

[MeesterChris]

Now and then is totally insufficient.


Chris Wheatley

[Glenn 8675309]

It's how forums have always worked.   For all software.   Forever.  It's why they are called "forums." 

[MeesterChris]

A rather cynical response - very sad.


Chris

[Glenn 8675309]

Not cynical, just facts.   You are alway welcome to start your own forum, or fb page to address you issues.