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Valid 2022 serial number said to be invalid

New Here ,
Feb 19, 2022 Feb 19, 2022

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I bought  2022 today.  After installation I tried to actvate using the serial number in the email.  But was told nmber invalid.  I went back to my adobe account and confirmed the number, then tried again.  But same result. Need help, thanks in advance

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Guide ,
Feb 19, 2022 Feb 19, 2022

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Where did you purchase it from?

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New Here ,
Feb 20, 2022 Feb 20, 2022

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I bought it online directly from Adobe.

I'm wondering if I should delete it and order a fresh copy and hope for
better luck

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LEGEND ,
Feb 20, 2022 Feb 20, 2022

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kendp32, don't buy another copy - it will be exactly the same. Did you check for whether the email SAYS it's a serial number? This might help - Find the serial number for Adobe Photoshop Elements

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Community Expert ,
Feb 19, 2022 Feb 19, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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LEGEND ,
Feb 20, 2022 Feb 20, 2022

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Also check whether what you were emailed was actually a serial number. Maybe it's a redemption code.

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Guide ,
Feb 21, 2022 Feb 21, 2022

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2022-02-21_025949.png

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New Here ,
Mar 01, 2022 Mar 01, 2022

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Problem solved.  Thanks for the interest and support

 

Regards, Ken

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Community Expert ,
Mar 01, 2022 Mar 01, 2022

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Please post your solution so that others might benefit from it.

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Adobe Employee ,
Dec 20, 2022 Dec 20, 2022

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Ken, can you please describe how you solved this problem so that other users can also benefit from this solution?

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Community Beginner ,
Dec 21, 2022 Dec 21, 2022

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I have a similar issue and none solution works.

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