what is going on?

[thisisirrational]

I am in Photoshop Elements 2024. I tried to make a moving creation from your web. I tried to save it. I can not get it to open in Photoshop Elements as a message comes up telling me it is the wrong type of file. I then go to the top of screen and click on Photoshop Elements Help....I go to Support.....I go to Forum.......in each case I get an error screen, image here. It appears to be something malicious. I can not get to help from Photoshop Elements. I had to go and do a google search for Photoshop help which brought me here. What is going on???  windows 10,  64

[Glenn 8675309]

Are you running a vpn?  If so- that's your issue.  

I just used the Adobe web feature, using the edge browser, and had zero issues.

[thisisirrational]

I am not using a VPN. so why did I get this message?

[Glenn 8675309]

I dunno, have you tried with a differet browser?   Have you tried whitelisting that I.P. address?   

This may help with doing that:

https://support.mozilla.org/en-US/kb/add-trusted-websites-your-allow-list-firefox-focus

[thisisirrational]

Glenn, Firefox is not blocking me from getting to Adobe, so  I don't know what I should whitelist. I am just having trouble getting to Adobe from Photoshop Elements.

[thisisirrational]

And why can I not access help from Photoshop Elements 2024?

[Glenn 8675309]

From my perspective it's not an Adobe issue, it's something on your computer, a configuration, an anti virus, a corrupt cache file, it could be any number of issues, but I very highly doubt it's an Adobe  issue.

Have tried using a different browser yet?

[thisisirrational]

I am so used to useing Firefox, it's just a habit. Shortly, I'll try and go to Photoshop Elements and try to access Adobe using the Edge browzer, thanks for trying to help.