zip files?

Report · Nov 08, 2016

Why is it when I go into my application for photoshop elements 12 I get all these zip file folders?

Should I uninstall the program and just start over??? I did an "update" and now I have 4 zip files instead of

the one I had before.!!!

Please help and thank you!

Report · Nov 08, 2016

Please post a screenshot of what exactly are you seeing. PSE can't edit zip files so there must be something else that you haven't told us about.

Report · Nov 08, 2016

Tracee Madrid has shared OneDrive?files with you. To view them, click the links below.

<https://1drv.ms/u/s!Arqy8xtkRylHhE3sSgFbb_drlm3x>

Screen Shot 2016-11-08 at 11.34.17 AM.png<https://1drv.ms/u/s!Arqy8xtkRylHhE3sSgFbb_drlm3x>

<https://1drv.ms/u/s!Arqy8xtkRylHhE7QpNJkscuPOsj5>

Screen Shot 2016-11-08 at 11.34.30 AM.png<https://1drv.ms/u/s!Arqy8xtkRylHhE7QpNJkscuPOsj5>

<https://1drv.ms/u/s!Arqy8xtkRylHhE84fTPDiLWL9_mx>

Screen Shot 2016-11-08 at 11.33.57 AM.png<https://1drv.ms/u/s!Arqy8xtkRylHhE84fTPDiLWL9_mx>

These are all of the screenshots from the time I open elements through my apps.

Report · Nov 08, 2016

Are you in PSE editor or are you in Organizer?

Adobe patch files folder is when you have updated your copy of PSE 12 long time ago. They don't affect the workings of your application so why do you want to uninstall your program? are you having any problems with the application?

I would just leave these folders as they are because you can't see them in PSE. It looks like you are using Windows File Manager or File Explorer to see what is in these folders, Is this so?

Report · Nov 08, 2016

I'm getting these files when I open the software through the apps folder. Is this correct? Thank you again for your help. My program seems to be functioning properly I just thought since it looked different how it was opening I might have done something wrong.

Report · Nov 08, 2016

I'm getting these files when I open the software through the apps folder

No this is not correct. To open the APP, you need to use the link on your desktop or under All Programs if you are using Windows. There is no need to open the APP from the folders because links are given to avoid that.

Hope this helps.

Report · Nov 18, 2016

I need help again!! I uninstalled both my lightroom and elements because of these patch files!! So they were still there and I cannot successfully use the software correctly!!! I accidentally put them in the trash bin. How can I make my mac do what it's supposed to do going into the Adobe file!!! I am getting so frustrated!!! Thank you for your help

Report · Nov 18, 2016

traceem23514549 wrote:
I need help again!! I uninstalled both my lightroom and elements because of these patch files!! So they were still there and I cannot successfully use the software correctly!!! I accidentally put them in the trash bin. How can I make my mac do what it's supposed to do going into the Adobe file!!! I am getting so frustrated!!! Thank you for your help

Did you uninstall the program? why did you do that?

You need to install the program again. Your computer can't do anything if the program is not there.

Frankly, I don't understand why you are so bothered with zip files that don't affect anything.

Report · Nov 18, 2016

I've reinstalled both lightroom and elements!!! I am trying to install presets and brushes to both!!!! In order for me to do that Adobe must guide me to the folders that hold my downloaded brushes and presets!!!! They are there in my downloads on my mac but I cannot put them into the area I'm supposed to because ADOBE isn't working!!!!! I thought by uninstalling and reinstalling both softwares that Adobe would work!! I'm sorry this is so confusing to you and to me!!!!! I cannot get any phone support and I only have forums like you! So please have PATIENCE with me!!! I am concerned about zip files because that is where it went when I tried to go find the folder I'm supposed to put them in!!!! I cannot do this anymore!!!! I can't get help from Apple and I can't get help from Adobe!! I have purchased 2 softwares that I cannot use!!!! Who....please tell me who....can I get help from!!!!!!!!

Report · Nov 19, 2016

Launch your File explorer and then go to:

<C:\Program Files (x86)\Adobe\Photoshop Elements 12>

Then look for something like this:

Your brushes are all stored in the folder called: Presets.

You should really be asking these questions to the company who sold you these brushes and plugins. they should be supplying the instructions to install them.

Hope this helps.