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Issues to see my pictures sorted on places tab

New Here ,
Oct 10, 2020

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I just recently updated from elements 2018 to 2021. I imported some pictures which definitely have GPS data in the meta data. But for some reasons I don't see nor a  map and the neither pictures assigned to places there. There is no map at all. What's wrong here?

 

Best Sven

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Issues to see my pictures sorted on places tab

New Here ,
Oct 10, 2020

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I just recently updated from elements 2018 to 2021. I imported some pictures which definitely have GPS data in the meta data. But for some reasons I don't see nor a  map and the neither pictures assigned to places there. There is no map at all. What's wrong here?

 

Best Sven

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Oct 10, 2020 0
Adobe Employee ,
Oct 14, 2020

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Hello,

Could you please confirm if you are connected to the internet while using map?

If yes, can you please share your graphics card details?

 

Thanks,

Priyanshi

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Oct 14, 2020 0
Adobe Community Professional ,
Oct 14, 2020

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. . .  and it may also be helpful to know what language your program is using?

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Oct 14, 2020 0
New Here ,
Oct 21, 2020

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Hello Priyanshi, hello Greg, 

I'm using an HP Desktop PC and just found following information for a graphic card: Intel(R) HD Graphics 630. 

I definitely can confirm that I was and I am connected to the internet. 

The language of my installed program is German. 

Best Sven

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Oct 21, 2020 0