Photoshop Elements 2020: Update not activated

[kontakt]

We get the message that a update can be loaded. After sarting a window says "Update is not activated. Contact your system administrator".
Thats me. But I don´t know how to activate updates ... ??
Any idea?

Thanks,
Jo

[99jon]

There has only been one camera raw update which you may not need unless you have a new camera. Is the software working OK?

[kontakt]

Software works perfectly. Is there any way for us to activate updates?

[99jon]

Updates are grayed out under the help menu if no updates are available.

[Greg_S.]

 . . .  and to confirm what 99jon is saying,  in the Editor, go to Help>About Plug-In and click on Camera Raw.  You will see whether the ACR version 12 has been successfully installed.

[kontakt]

There´s a new update available. After clicking on "update now" the message appears "updates are inactivated for this computer". My question is: How to activate updates.