1 Correct answer
Hi martin,
Thanks for posting in Adobe forums.
I really apologize for the inconvenience you are facing.
Its a known issue & our engineering team is working on it right now.
Thanks
Regards
Dhananjay
13
Replies
SteDaw wrote
Hi Michel,
thanks for your support; I'm already using that workaround.
Unfortunately the feeling is that Adobe does no longer care about it's users.
This same bug was present in PS and has been fixed; for PSE still no solution after all this time.
What I do find a bit puzzling is why there has not yet been a version update for the two main bugs of this version (there is also the Windows problem to auto-hide taskbar).
Two main possible answers:
- there are technical issues; I suspect they are now solved.
- There is a marketing and cost issue: Adobe does consider those issues as marginal (they do know if only a small percentage of Elements users have the issues) and does not want to issue a bug correction update, to make clear that such frequent updates are the exclusive benefit of the Cloud subscription.
In the past, there has been only one of such updates in the spring for some versions. I no longer expect version 15.1. When Adobe Staff says they are working on the problem, that most probably mean that version 16 will have the corrections. 
matthiasbasler wrote
Its now july and this annoying issue is still persistent, with no sign of a bug-fix release so far - only the known workaround.
I must (unfortunately) say that I am very disappointed with the Adobe support thus far:
- I have found several (larger and smaller) bugs and usability issues in Photoshop Elements 15 and Premiere Elements 15
- I took the time to write detailed separate bug/improvement reports for them (four months ago) in the "Photoshop family" forum as Adobe claimed that every bug report would be read there. I did not get a single answer to them, not even a small "Thank you, we have read your post." Probably was a wast of time.
- None of the issues has been fixed since Adobe has not yet released a bug fix release ever since I bought the software.
If support for Adobe means that users have to pay again (for the next version) in order to maybe get some bugs of the previous version fixed (and a few new ones for the change), then this is not only the first, but will be definitely the last time I purchased Adobe consumer products. There are alternatives out there.
Matthias Basler
Matthias,
You know my point about that.
As just another user, I wonder what you are expecting from your above post.
(You don't even post a link to the probably very intersting posts you made in the feedback forum.)
- your posts in the feedback forum are always read and weighed by responsible staff in the feedback forum by. Such posts are rarely acknowledged and bug fixes are never announced in advance.
- your posts in this forum are most probably read by many members of the Elements team... but do you believe they have their say about the decision to issue an update?
P.S.
The software company I work in has years ago paved the path for
releasing (bug fix) releases every two weeks. This is state-of-the-art
in modern software developement in 2017.
Different perspective.
Are you working in a very wide consumer market where users can't afford state-of-the-art prices ? Business is business... You know you can get more frequent updates and bug fixes in the Adobe Cloud model. Not a bad business choice if you consider the millions of satisfied subscribers around the world. Elements is (only?) the first step to bring users to subscribe to the Cloud. Not a bad idea to clearly show that frequent udpates are reserved to the 'state-of-the-art' Photoshop.
To come back to that irritating 'last edidted files' bug, Adobe can know precisely how many Elements users care for that. It's not an editing issue per se, it's rather a user interface issue, especially for those not using fully the Organizer. Unfortunately, the 'workaround' is not very convincing... and is also a marketing reason to postpone any update
.
Matthias,
I really do appreciate your comments on that matter.
Your profile in the feedback forum is not accessible from the present one, but I should have tried the same login... Sorry for being lazy!
I don't use Premiere Elements and your posts in the feedback forum in the dedicated Premiere Elements section rarely get answers. As far as I know, questions in the dedicated Premiere Elements users always do get competent answers from experts like Steve Grisetti as you have seen.
What I said in my comment about 'business' stays true... until competition becomes a decisive factor.
Sure, no consumer business company known to me gives guarantees when (or if) certain issues will be fixed. But both above mentioned will usually acknowledge incoming bug reports and feature requests in the forum, and both are relatively transparent about the status of bugs, at least during beta phases. (Yes, I also saw the status flag on threads in the Adobe feedback forum.) And at least Serif seems rather transparent about when to expect a new minor version, although I can't remember them giving a specific date.
Agreed.
So, a better support for consumer software is possible.
No doubt about it.
I am a bit skeptical about hoping more transparency from Adobe in the future, but I was glad to see that only from the present Elements version, several staff persons from the Elements team are now monitoring the forums and answering questions.
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