Skip to main content
M
martinr3991055
Participant
April 21, 2017
Answered

ps elements 15

  • April 21, 2017
  • 2 replies
  • 2732 views

My recently edited files will not clear and its causing me lots of trouble.I am not the only one.Do I re install the software again.I have been a loyal customer but my patience is wearing thin.

    This topic has been closed for replies.
    Correct answer Dhananjay Sati

    Hi martin,

    Thanks for posting in Adobe forums.

    I really apologize for the inconvenience you are facing.

    Its a known issue & our engineering team is working on it right now.

    Thanks

    Regards

    Dhananjay

    2 replies

    S
    SfnBD
    Participating Frequently
    October 12, 2017

    So now Adobe just launched new Elements 2018...

    and were is the fix for this PSE15 bug that persists  ?

    The bug fix is..paying 79 USD to upgrade ?

    Where are Adobe staff people ?

    Would be really interested in hearing their point of view ... about cheating their loyal customers.

    Or maybe I'm wrong and they'll provide a bug fix.

    eriks72237406
    eriks72237406
    Participant
    December 16, 2017

    I do not pay for an upgrade because there is a bug in the previous version. Come on, Adobe, you can do better.

    The questions is: When....

    So far - 16th of december 2017, nothing has happened to cure my version 15, and as long as you don't cure, i do not pay. I hope many will follow. There are other programmes in the world.

    I use the following solution clearing all preferences including the recently edited list:

    Close Photoshop Elements.

    • Press and hold Ctrl Alt Shift (Mac: Cmd Opt Shift) and keep holding these keys as you restart Photoshop Elements.

    • When you get a dialog box that says: Delete the Adobe Photoshop Elements settings file? you can let go of the keyboard keys and click Yes.

    Next you see, that the recently edited list has been cleared, with all your other preferences....

    Dhananjay Sati
    Dhananjay SatiCorrect answer
    Participating Frequently
    April 21, 2017

    Hi martin,

    Thanks for posting in Adobe forums.

    I really apologize for the inconvenience you are facing.

    Its a known issue & our engineering team is working on it right now.

    Thanks

    Regards

    Dhananjay

      M
      martinr3991055Author
      Participant
      April 21, 2017

      Thank you for your quick response to my problem.My faith in PS Elements and Adobe has been restored….Thank you

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices