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Content Failed Due to No Internet Connection Error

Explorer ,
Jul 24, 2023 Jul 24, 2023

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 Hello,

 

My name is Flo. I've been having issues with creating a scrapbook for a collage feature in photoshop express for iOS. I get a content failed due to no internet connection error followed by the app creating a regular standard collage:

Please see the attached video for the issue.

IMG_1923.jpeg

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Bug , iOS , Performance , Problem or error

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Adobe Employee ,
Jul 26, 2023 Jul 26, 2023

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Hi Flo,

 

We are sorry for your difficulties. To resolve your issue with creating a scrapbook for a collage feature, could you please try the below steps:

 

  1. Ensure to have a stable Internet connection for the feature to work correctly.
  2. Please ensure you have the latest version of the application
  3. Please try clearing the app cache and reinstalling the application to improve its performance.

 

Please let us know if the above troubleshooting steps help resolve the issue. We hope to hear from you soon.

 

Thank you,

Neelam

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Explorer ,
Jul 31, 2023 Jul 31, 2023

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Hello @Neelamk ,

 

I have tried all of those steps already and even reached out to tech support but I still keep getting the same error. Sometimes it errors out and sometimes it doesn't. It's like a hit or miss and it's very frustrating. @Lyn_D tried tried ti help me with this too but it never got resolved 

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Adobe Employee ,
Aug 03, 2023 Aug 03, 2023

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Hi @ContentCreator14 ,

 

I am sorry for the delay in response. I will check this with our engineering team for an update. Please help me with the version of Photoshop Express installed on your phone. I appreciate your patience and understand your frustration.

 

Thank you,

Neelam

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Adobe Employee ,
Aug 10, 2023 Aug 10, 2023

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Hi @ContentCreator14 ,

 

Please ensure that you are connected to the internet and have some space on your device for this feature to work. If the issue persists, please reinstall the app once the internet is on and you have space left on the device.

 

However, I have notified our engineering team; I will keep you posted once I hear from them.

 

Thank you,

Neelam

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