Hi @Salvatore38209498mkyt, @messtor   We are sorry for your difficulties. Please let us know the Photoshop Express application version installed on your device and the device OS details. Have you tried reinstalling the application to see if this helps?  Please share a screen recording of the workflow or screenshot of the image before and after with resolution details to investigate further by our development team.   We are here to help you.   Thank you, Neelam   ... View more

Hi @coinopbear ,   We understand the importance of feature parity between devices. The development team is working on this. It might take a while, but it will be done soon.   Thank you for your understanding. Neelam ... View more

Hi @John38903908s6nq, @Carol38885942bxei,   We are sorry for your difficulties. Please let us know the Photoshop Express application version installed on your device and the device OS details. Have you tried reinstalling the application to see if this helps?  Please share a screen recording of the workflow to investigate further.   We are here to help you.   Thank you, Neelam ... View more

Hi @default38380706koty37,   We are sorry for your difficulties. You have to manually change the setting of JPEG Quality to maximum. Also, please share a screen recording of the workflow to investigate further.    Does it happen with all JPEG mages? Share your device OS details and the application version installed in your device.   Thank you, Neelam ... View more

Hi @Rebeca38801221j75e,   We are sorry for your difficulties. Please contact the Apple support team to submit a refund request through: https://adobe.ly/46r0m9R.   Please let me know if this helps.   Thank you, Neelam ... View more

Hi @Ann-Christin385981109g5r,   For web Application:  Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps. Also, try restarting your computer   For Mobile App: Please try clearing the app cache and updating the app to the latest version. You could also try reinstalling the application. Please let us know if this helps. Thank you, Neelam ... View more

Hi There,   We are sorry for your difficulties. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.   Does it happen with all videos or a particular video? Please share a screenshot of the error or screen recording of the workflow to investigate further. Also, try restarting your computer. Thank you, Neelam ... View more

Hi @default38868039uj8xqj,   We are sorry for your difficulties. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.   Does it happen with all videos or a particular video? Please share a screenshot of the error or screen recording of the workflow to investigate further. Also, try restarting your computer. Thank you, Neelam ... View more

Hi senjochka,   Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps. Also, try restarting your computer. Please let us know if this helps. Thank you, Neelam ... View more

Hi @Ja38887853tipu, Apologies for the frustration & difficulties you faced with the new Adobe Express. Is it with all files or a particular one? What file format type?  Which browser are you using? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps. Also, try restarting your computer. From Windows browser: Ctrl + Shift + Delete From Mac browser: Cmd + Shift + Delete Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R. Please let us know if this helps. Also, helps us with a screen recording of the workflow to investigate further. Thank you, Neelam ... View more

Hi defaultatfghpzcmi06,   Thank you for reaching out to us. It does the same for me as well. I see the exact way on my laptop, but to see the complete list, you have to click the right arrow or the drop-down. It should show the complete list, but you have to scroll down.   Please let them know if this helps.   Thank you, Neelam   ... View more

Hi @walter38270946kda8, Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue with the file being blurred? Is it happening with all files or a particular one? Which browser are you using? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps. Also, try restarting your computer. From Windows browser: Ctrl + Shift + Delete Hard refresh: Ctrl / Cmd + F5  Please let us know if this helps. Also, helps us with a screen recording of the workflow to investigate further. Thank you, Neelam ... View more

Hi @MelindaBAZDES,   We are sorry for your difficulties. We are investigating the issue and will be resolved soon.   Thank you for your understanding and patience. Regards, Neelam ... View more

Hi @default38665773btbucu,    We are sorry for your difficulties. We are investigating the issue and will be resolved soon.   Thank you for your understanding and patience. Regards, Neelam ... View more

Hi Matteo388729768zma,   For raw files, the following file types are supported: arw (SONY) cr2 (CANON) crw (CANON) dng erf (EPSON) raf (FUJI) 3fr & fff (HASSELBLAD) dcr (KODAK) mrw (KONICA) mos (LEAF) rwl (LEICA) nef & nrw (NIKON) orf (OLYMPUS) rw2 (PANASONIC) pef (PENTAX) srw (SAMSUNG) Please refer to the article https://adobe.ly/3yhVWp0 for more info. However, I will check with the development team on this for any progress. Thank you, Neelam ... View more

Hi @Victor35480515j543, Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue? Are you getting any error messages? Which browser are you using? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps. Also, try restarting your computer. From Windows browser: Ctrl + Shift + Delete From Mac browser: Cmd + Shift + Delete Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R. Please let us know if this helps. Also, helps us with a screen recording or screenshot of  of the workflow to investigate further. Thank you, Neelam   ... View more

Hi @Brian379136569lny, Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue?  Which browser are you using? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps. Also, try restarting your computer. From Windows browser: Ctrl + Shift + Delete From Mac browser: Cmd + Shift + Delete Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R. Please let us know if this helps. Also, helps us with a screen recording of the workflow to investigate further. Thank you, Neelam   ... View more

Hi @cc9103520,   We're sorry to hear about this. Is it happening while working on all the projects, or is it specific to the one you're working on? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference?   Try clearing the browser's cache and cookies, and let us know if that helps. You may also check this link to know more on how to clear cache and cookies- https://adobe.ly/3PL7hDF   Thank you, Neelam ... View more

 Hi @Burak22209011tiht,   We apologize for the frustration you experienced with our app. We appreciate your feedback and are continuously working to improve the user experience. Please let us know precisely what issue you encountered so we can assist you better.   Thank you, Neelam ... View more

Hi There,   We apologize for the frustration you experienced with our app. We are working on getting the features for Android as Mix, and they are being processed. To let our development team know, you can share your feature requests or suggestions through the application settings>> "Help and feedback" section.   Thank you, Neelam ... View more

Hi @default37175280kotx16, Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue? Is it happening with all the files downloaded? Which browser are you using? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps. Also, try restarting your computer. From Windows browser: Ctrl + Shift + Delete From Mac browser: Cmd + Shift + Delete Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R. Please let us know if this helps. Also, helps us with a screen recording of the workflow to investigate further. Thank you, Neelam   ... View more

Hi @default3715892937bjqy, Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue of the file not opening? Are you getting any error messages? Which browser are you using? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps. Also, try restarting your computer. From Windows browser: Ctrl + Shift + Delete From Mac browser: Cmd + Shift + Delete Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R. Please let us know if this helps. Also, helps us with a screen recording of the workflow to investigate further. Thank you, Neelam ... View more

Hi @default38380706koty37,   We apologize for the frustration. Please try updating the app to the latest version or reinstalling it. Please let us know if this helps.   Thank you, Neelam ... View more

Hi @HeatherReidWrites, Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue? Are you getting any error messages? Which browser are you using? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps. Also, try restarting your computer. From Windows browser: Ctrl + Shift + Delete From Mac browser: Cmd + Shift + Delete Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R. Please let us know if this helps. Also, helps us with a screen recording of the workflow to investigate further. Thank you, Neelam ... View more

Hi @default37067116tavg1m,   We understand the importance of your files and designs. Rest assured, they are not gone. Try following these instructions at https://adobe.ly/new-express-files. Also, refer to the troubleshooting article for more info: https://adobe.ly/4cKXiqN.   Please let me know if this helps.   Thank you, Neelam ... View more

Hi @default37067116tavg1m,   We understand the importance of your files and designs. Rest assured, they are not gone. Try following these instructions at https://adobe.ly/3VMKYj7. Please let me know if this helps. Thank you, Neelam ... View more

Hi @CathyMaryMoon,     Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue? Are you getting any error messages? Which browser are you using? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps. Also, try restarting your computer. From Windows browser: Ctrl + Shift + Delete From Mac browser: Cmd + Shift + Delete Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R. Please let us know if this helps. Also, helps us with a screen recording of the workflow to investigate further.   Thank you, Neelam ... View more

Hi There,   Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue? Are you getting any error messages? Which browser are you using? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps. Also, try restarting your computer. From Windows browser: Ctrl + Shift + Delete From Mac browser: Cmd + Shift + Delete Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R. Please let us know if this helps. Also, helps us with a screen recording of the workflow to investigate further.   Thank you, Neelam ... View more

Hi @Mystical_work5ED7, Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue? Which browser are you using? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps. Also, try restarting your computer. From Windows browser: Ctrl + Shift + Delete From Mac browser: Cmd + Shift + Delete Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R. Please let us know if this helps. Also, helps us with a screen recording of the workflow to investigate further. Thank you, Neelam   ... View more