PS Express app Pending fulfillment after subscribing to premium

Report · Mar 14, 2025

I just paid for premium yesterday and the payment definitely went through, I see the subscription active on my apple account but when I log into PS Express and try to use a premium feature I am taken to a white screen that says pending fulfillment. I have waited for a full day to see if it just needed time to show up on your guys account but no progress yet. I already tried to restore purchases like 5 times. I just get an error message saying no purchases were restored. I have bank statements and the apple subsricptions page as evidence that the payment definitely went through. Can someone help me solve this issue please?

PS I am using an iphone 11

Report · Mar 14, 2025

Hi

@emmanuel_8426

,

We're sorry to hear about this. Could you please share your Adobe ID with us? Also, to fasten your process, I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/4bRPRyS

Regards,

Tarun

Report · Mar 14, 2025

Where can I see my adobe ID is that my email? Here: emmanuelbarrantes15@gmail.com

Report · Mar 14, 2025

I tried that link but it says that to talk to an agent i need an active plan. Which I did pay for but dont have... this is very frustrating I cant even talk to support directly even though I did pay

Report · Mar 14, 2025

Thanks for the info. I've shared the information with our product team. I'll keep you posted, once I hear anything from them.

Regards,

Tarun