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Opening the new .CR3 canon raw files?

New Here ,
Jan 14, 2019

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When can one expect to be able to open the new Canon R .CR3 raw files in Photoshop cc 2019?

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Opening the new .CR3 canon raw files?

New Here ,
Jan 14, 2019

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When can one expect to be able to open the new Canon R .CR3 raw files in Photoshop cc 2019?

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Feature request

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Jan 14, 2019 0
Advocate ,
Jan 14, 2019

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See this list of Adobe Camera Raw supported cameras.

The EOS R is supported in ACR 11.0 and Lightroom 8.0 and later.

Kenneth Seals

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Jan 14, 2019 0
New Here ,
Jan 14, 2019

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According to Adobe, I have the latest version of Lightroom Classic CC and it will not recognize the files.  But the question is when can I open the Canon R .CR3 raw files in Photoshop? Or I guess Lightroom Classic CC.

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Jan 14, 2019 0
Advocate ,
Jan 14, 2019

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1. In Help > System Info, what version of PS does it show?

2. In the Adobe Creative Cloud app, log out and log back in. That may bring up the update properly.

Kenneth Seals

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Jan 14, 2019 1
New Here ,
Jan 14, 2019

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Adobe Photoshop Version: 20.0.0 20180920.r.24 2018/09/20: 1193433  x64

Is this not the latest version?

I will try it  to log out and log back it

Thanks

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Jan 14, 2019 0
Adobe Community Professional ,
Jan 14, 2019

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Hi

Photoshop is now at 20.0.1 but the key for opening your raw file is to look in Photoshop's Help > About Plug ins > Camera Raw and see what version is shown there. As mentioned above you need at least version 11.0  (the current version is 11.1.0.112)

For Lightroom Classic CC  look in Lightroom's Help >System info and the version should be at least 8.0 (current is 8.1)

Dave

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Jan 14, 2019 1
Advocate ,
Jan 14, 2019

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That should include ACR 11.0, but follow DAVECS's advice to check the actual ACR version.

Kenneth Seals

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Jan 14, 2019 1
Adobe Community Professional ,
Jan 15, 2019

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How quickly a post can go out of date . The latest version of Photoshop is now 20.0.2 (released today)

Dave

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Jan 15, 2019 2
New Here ,
Jan 15, 2019

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Thanks, Dave

OK so my version of Photoshop is outdated, how come Adobe Creative Cloud is not trying to update my version of photoshop

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Jan 15, 2019 0
Advocate ,
Jan 15, 2019

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Some users have that problem. The usual fix is to log out of creative cloud, restart your computer and log in to creative cloud again.

Kenneth Seals

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Jan 15, 2019 1
New Here ,
Jan 16, 2019

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OK logging out of Adobe Cloud, logging back in and restarting my computer did not work.

I have two computers. One has the 20.0.2 update and the other My (main computer) does not and Adobe Cloud will not update it.

I ran the repair the installation (in uninstalli Adobe Cloud)  and that did not work either 

This is very frustrating

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Jan 16, 2019 0
Advocate ,
Jan 16, 2019

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One pretty radical idea is to use the Adobe creative cloud cleaner. That will wipe all adobe stuff off your computer so you can reinstall everything from scratch. Search the forums for creative cloud cleaner for a link.

Restart your computer before reinstalling Creative Cloud app and the rest. If that doesn't work, either search this forum for Adobe Cloud update issues or post in the creative cloud forum. Don't have any better ideas than that.

Kenneth Seals

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Jan 16, 2019 0
Enthusiast ,
Jan 16, 2019

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Here's a link to the Adobe Creative Cloud cleaner

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Hope you find this helpful

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Jan 16, 2019 0
New Here ,
Mar 02, 2019

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Did you ever figure out how to open the files Steven?  I have PS version Adobe Photoshop Version: 20.0.3 20190130.r.57 2019/01/30: 1204598  x64 and camera raw plug in version 11.2.0.135.  I got the Canon RP and I have tried the DNG converter and the plug in update.  Neither one will work.  I can't open the .CR3 files in Lightroom or Photoshop.  I don't know if it's my computer or what.  I have a 2017 MacBook and I have the adobe Photoshop / Lightroom subscription.  As far as I know they are both up to date.  Any ideas?

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Mar 02, 2019 0
Adobe Community Professional ,
Mar 02, 2019

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The Canon RP is not yet on the list of supported cameras

Cameras supported by Camera Raw

Dave

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Mar 02, 2019 0
New Here ,
Mar 07, 2019

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Hi Dave,

do you know how long it takes to support CR3 from the EOS RP. Waiting hard for it 🙂

Thanks in advance.

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Mar 07, 2019 0
Adobe Community Professional ,
Mar 07, 2019

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Sorry, I'm just a Photoshop user not an employee, so I don't know how long it will take Adobe. The way it works is that they have to obtain a camera after it is released then reverse engineer the Raw file so they can build it into camera raw. it is not an instant process but historically they have been reasonably quick with this.

Dave

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Mar 07, 2019 0
New Here ,
Mar 07, 2019

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Oh sorry, it's my first time here. Thanks for the quick answer.

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Mar 07, 2019 1
New Here ,
Mar 07, 2019

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I just checked the list of supported cameras and my Canon EOD 40D is on the supported list. Unfortunately i am having the same issue as everyone else regarding .CR2 files : "could not complete request because the file was not found"

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Mar 07, 2019 0
Adobe Community Professional ,
Mar 07, 2019

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The 40D has been supported for many years so it's not an issue of Camera Raw support.

Which version of Photoshop are you using?

How are you getting the files from camera to computer? Card reader?

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Mar 07, 2019 0
New Here ,
Mar 08, 2019

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So adobe was able to resolve my issue (on a Mac). Turns out the most current version (v.12 i believe) of the Raw Camera plug-in is having many problems that they are aware of. The tech went ahead and rolled me back to to v.10 and i was then able to open .CR2 files. Unfortunately i do not have the download link for a previous version. Hope this helps anyone.

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Mar 08, 2019 0
Community Beginner ,
Mar 08, 2019

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I have version 11.2.0.135. Haven't seen any further updates but also don't have any problems with CR2. Let's hope they sort out the next versions.

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Mar 08, 2019 0
Adobe Community Professional ,
Mar 08, 2019

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11.2.0.135 is the current version of Camera Raw. No problem with CR2 files here.

Dave

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Mar 08, 2019 0
New Here ,
Mar 10, 2019

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Hello, I'm having the same issue. Were you able to find the solution to it?
I am shooting from EOS RP, and neither photoshop or Lightroom are able to open .cr3 files. Both the software are upto date.

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Mar 10, 2019 0
Adobe Community Professional ,
Mar 10, 2019

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As already explained, Adobe has not yet released updates to Camera Raw or Lightroom to support the EOS RP.

Expect an update in the next few weeks.

In the meantime, use the Canon DPP software that came with your camera to save your Raw files as TIFFs.

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Mar 10, 2019 0
Community Beginner ,
Mar 10, 2019

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bk_advtravlr  wrote

Hello, I'm having the same issue. Were you able to find the solution to it?
I am shooting from EOS RP, and neither photoshop or Lightroom are able to open .cr3 files. Both the software are upto date.

See this message. It worked for me ACR is quite capable of opening CR3 files, however if you follow the following advice the files will open automatically.

Barrie

Hi Bazzatee

I don't have EOS R or Canon, but I do have Mac and Nikon, so I'll add to what Dave said.

  • In Finder on a Mac:
    Select the image in Finder and Cmd+I or File Get Info > Open With: Photoshop > Change All... (Important)

  • In Bridge on a Mac:
    Bridge > Prefs > File Type Associations > Canon Raw > Photoshop
  • I prefer to Cmd+R in Bridge to open ACR without opening PS. Double-clicking opens both and most times I don't need PS.

~ Jane

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Mar 10, 2019 0
Adobe Community Professional ,
Mar 10, 2019

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Bazzatee  wrote

ACR is quite capable of opening CR3 files,

ACR can open CR3 files from the EOS R (your camera).

Currently, ACR cannot open files from the EOS RP until Adobe issues an update for Camera Raw.

Although the file extension (CR3) is the same, the file format is different for each camera model.

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Mar 10, 2019 1
Adobe Employee ,
Apr 03, 2019

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I see a lot of users looking for the Canon EOS RP raw support in this thread and we are happy to announce Lightroom Classic 8.2.1 and Camera Raw 11.2.1

New camera raw file support added in this release:

  • Canon EOS RP
  • Panasonic LUMIX DC-FZ1000M2 (DC-FZ10002)
  • Panasonic LUMIX DC-S1
  • Panasonic LUMIX DC-S1R
  • Panasonic LUMIX DC-ZS80 (DC-TZ95, DC-TZ96, DC-TZ97)
  • Sony A6400 (ILCE-6400)

Camera Raw 11.2.1 which, in addition to the new camera support listed above, includes a bug fix affecting the opening raw files stored on a NAS. This change should fix issues with Bridge and Lightroom Classic opening raw files using Edit in Photoshop.  Note: It is necessary to install the Camera Raw update to fix this issue. Installing Lightroom Classic 8.2.1 alone will not affect the issue.

You can install the updates on desktop applications via the Creative Cloud App. [CTRL/CMD]+[ALT/OPT]+[ R ] will refresh your app if the update doesn’t appear. See Update apps to the latest release of Adobe Creative Cloud

Let us know if this solves the issues you were facing while processing raw files from the Canon EOS RP.

Thanks,

Akash

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Apr 03, 2019 1
Community Beginner ,
Mar 08, 2019

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I have the same problem. I have just purchased a Canon EOS R. I also have a new Macbook Pro. All Adobe software is newly installed and up to date.With my old CR2 files I can open from Bridge by double clicking the file. This doesn't happen with the CR3 files. ACR does recognise them because I can right click and ask to open in ACR. Photoshop preferences only shows Canon CRW, CR2 files to open automatically in ACR. I can't add the CR2 file to that list. Adobe needs to change it and update Photoshop or ACR,

I have spoken to Adobe on the phone and they start asking stupid questions about my MAC, but seem to refuse to accept that it is a change they need to address with an update.

Come on ADOBE get your finger out please!

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Mar 08, 2019 0
Adobe Community Professional ,
Mar 08, 2019

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Hi Bazzatee

I don't have an EOS R but just downloaded a couple of sample files. When I double clicked in Bridge it gave me a Windows dialogue asking which application to use to open the file. I chose Photoshop CC 2019. This updated the Windows 10 file associations and the files now open directly from Bridge into ACR with a double click. So the Windows OS associations are used if Bridge does not override them.

So try updating the Operating System associations rather than Bridge. Sorry, I don't use a Mac so can't give you a direct instruction on how to do that in your Mac OS.

Dave

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Mar 08, 2019 1
Adobe Community Professional ,
Mar 08, 2019

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davescm  wrote

Sorry, I don't use a Mac so can't give you a direct instruction on how to do that in your Mac OS.

Dave

Hi Bazzatee

I don't have EOS R or Canon, but I do have Mac and Nikon, so I'll add to what Dave said.

  • In Finder on a Mac:
    Select the image in Finder and Cmd+I or File Get Info > Open With: Photoshop > Change All... (Important)

  • In Bridge on a Mac:
    Bridge > Prefs > File Type Associations > Canon Raw > Photoshop
  • I prefer to Cmd+R in Bridge to open ACR without opening PS. Double-clicking opens both and most times I don't need PS.

~ Jane

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Mar 08, 2019 1
Community Beginner ,
Mar 08, 2019

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Thank you Jane, that worked.

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Mar 08, 2019 1
New Here ,
Mar 08, 2019

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ah yes, then the most current version right now is 11.2 sorry.

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Mar 08, 2019 0