Adobe Preminere Pro Beta

[Enchanting_creation4012]

,Hi, I have a user on a MacBook Pro M1, who tries to download Adobe Premiere Pro (Beta) he gets an error when trying to download, saying that this version is not supported for M1. We have tried to install on an M4 here it works. Does anyone know if it’s not supported for M1 Macs? 

[jamieclarke]

Hi @Enchanting_creation4012 - Can you post a picture of the error message you are receiving?  Is the computer on macOS 12?  Starting with Premiere Pro version 25.4, macOS Monterey (version 12) is no longer supported. Mac users on Apple Silicon and Intel-based systems can continue using version 25.3 or earlier.

[Enchanting_creation4012]

The Mac is on 16.7

[jamieclarke]

Hi @Enchanting_creation4012 - Can you navigate to the apple logo in the menu bar and select "about this mac" then copy and paste what it says next to macOS. or take a screenshot of the dialog box without the serial number.

[Enchanting_creation4012]

Hi, I don't have the Mac here, but here is the info from our MDM.

[jamieclarke]

Hi @Enchanting_creation4012 - Thanks for sending the screenshot. It doesn’t show the macOS version, though and just to clarify, there isn’t a version 16.7. Could you double-check and let us know which version you’re on?

[Enchanting_creation4012]

Sorry a typo. macOS 15.7

[jamieclarke]

Hi @Enchanting_creation4012 - Where did you download the beta from and what version is it?

[Enchanting_creation4012]

He has tried from the CC app and from the website 

[jamieclarke]

Hi @Enchanting_creation4012 - Can you confirm the Premiere Pro beta version they are trying to install?  Can you check your system settings > Privacy & Security then at the bottom see if there are any messages under securtiy.

[jameeu35163804]

  Same issue here

[jamieclarke]

Hi @Enchanting_creation4012 @jameeu35163804 - Can you try these steps below:

1. Sign out of the Creative Cloud desktop app and close all Adobe apps.

2. Then click on Finder> Click on the GO menu at the top on the right side of Apple logo > click on "Go To Folder" and paste this location
/Library/Application Support/Adobe/OOBE/Configs/

3. Remove the ServiceConfig.xml file.

4. After that, restart and sign in to the CC app again

[jameeu35163804 · Accepted solution]

Yes! Thank you! Today it worked. I followed the steps exactly. But affter restart I still couldn't see it in CC desktop. But launching the install from the website didn't. Yesterday day it didn't. 

1. Sign out of the Creative Cloud desktop app and close all Adobe apps.

2. Then click on Finder> Click on the GO menu at the top on the right side of Apple logo > click on "Go To Folder" and paste this location
/Library/Application Support/Adobe/OOBE/Configs/

3. Delete the ServiceConfig.xml file.

4. After that, restart and sign in to the CC app again

5. Now you can see the beta version in the CC app. 
Install from the website. 
https://helpx.adobe.com/premiere/desktop/whats-new/beta-features.html

[Katherine31555554c79k]

These steps worked for me as well, and I can now see the Premiere Pro Beta version in my CC app, however, when I try to open PP Beta, it fails to load and I get the Adobe CC Diagnostics icon that pops up on my dashboard. When I click on that icon, it doesn't give me any type of error message. Any ideas on how to solve for the app not opening?

[Enchanting_creation4012]

Thanks I will try it when I can get hands on the device.