Bad network response from transcription

[Florensics]

Hello,

Currently facing an issue where I am not able to transcribe sequences due to 'bad network response'. I have a perfectly normal internet connection to my PC and working on Adobe for Teams. This has only become an issue this morning, been working for the last few months fine. Any suggestions for a fix?

Thanks,
Flo

 

System info
    Application: Premiere Pro (Beta) v22.0.0.31
    OS: Windows v10.0.19043, RAM: 15.93 GB, CPUs (logical): 12

[Alexander Riss]

Thank you for reporting this issue!

The first step to determine the root cause would be to open https://account.adobe.com/ to make sure all your licenses are showing up as expected and there are no warnings.

Next would be to log out and back in from the Creative Cloud Desktop App.

As a last step you can try to open https://adobe-voice.adobe.io/ in a browser - if this displays a warning like "Oauth token is not valid", it means that you can connect to the service itself. If you can not connect to this, you might need to update your firewall settings or follow up with your IT department to get this host onto the allow-list of the network.

Best regards,

 Alexander

[Florensics]

Hi Alexander,

Thank you for this and the prompt reply! I have checked my licenses at https://account.adobe.com/ and everything looks normal, no warnings; there is only a "Billing Issue" warning showing up from within Adobe apps when I start them up, but that is always there and there never actually is a billing issue when I check my account.

I've logged out and logged back in from the CC desktop app with no luck unfortunately.

Opening  https://adobe-voice.adobe.io/  shows:

Error code: 401013

Message: OAuth token is not valid

Regardless, I've added this host to the allow-list on the network and the problem still isn't resolved I'm afraid.

Thanks,

Flo

[Alexander Riss]

It sounds like there is an issue with your account information that might need manual clean up by support. 
Can you get in contact with support to inspect your account? If the desktop apps are seeing something that the account page does not see, it is quite likely that the cloud service is seeing the same issue and not letting it pass.

--

 Alexander

[AshutoshPandey]

Hi, 

The billing issue you see on the account could be the reason for the error, as the account could be suspended.
Were you able to find a fix for this?

Thank you.

[Rachel Gering]

Hi Alexander,

I am having the same issue. I have updated, logged out and back in, I have checked my licensing, and my firewall is working where it shows the "Oauth token is not vaild". I also uninstalled and re-installed the program. I am not sure what to do next to fix the problem. Any advise would be very helpful!

Sincerely,

Rachel 

[Stan Jones]

Are you running PR 15.4?

Stan

[Rachel Gering]

Yes I am. I am really stumped at why it isn't working.

[alexander-riss]

Hi Rachel,

thank you for reaching out to us about the issue. Which license type do you use? Are you on a corporate / educational license or single user license?
It sounds like there might be an issue with your license information on the backend which might not be reflected back to you. This might be a case where support might be able to check your account for any false alarms (e.g. suspended because of issues with the payment provider or similar - which might be non obvious before your plan reaches the expiry date)

Best regards,
 Alexander

[Rachel Gering]

Thanks Alexander,

I have an education license. I have reached out to my college to see if any
things is wrong.

Sincerely,
Rachel

[AshutoshPandey]

Hi Rachel,

Did you check if the account had any billing issues?

Thank you.

[JAVIER2204134607lc]

Dears,

I have the same issue but I'm using Adobre Premiere Pro with a Trial. Should Speech to Text workin a trial?

I have no issues accessing https://adobe-voice.adobe.io/

Thanks

[ashutoshp17976734]

Hi JAVIER2204134607lc,

No, the Speech to text feature in Premiere Pro works with the paid subscription only and not the trial.

Thank you.

[JAVIER2204134607lc]

Thank you.