premiere pro - cant access audio

[Grafica300857438pvx]

i'm working on a video montage in premiere, but for a few days now the audio has been crashing, continuing to show me the error ‘can't access audio: the audio can't be read quickly enough from storage. please check your storage and try again.’

what should i do?

[Alifer]

Same here!

i9 14900k

112GB RAM
RTX 4080S

3 Separate SSD (OS, Project, Games)

[charlie_4254]

Same here - my project keeps crashing every 5 minutes because of it. UNUSABLE 

[Aya_432]

I'm currently experiencing the same issue. 😞

It must be the new update — the only solution is to downgrade to an earlier version.

[sant�media AG]

Jeah. Same here. Since 25.2. Should have enough storage! annoying.

[stevenbur]

Same issue with me, it tells me to please check storage and try again but I have well over 500GB free storage. It's super annoying, I feel like everything you get into a flow in editing something always ends up stopping it. Please fix this Adobe!!

[morphinapg]

I can still edit fine, but this error seems to be associated with an occasional audio drop out I've had for years when working with my footage (4K 30fps ProRes 422 + 6 channel PCM audio) even though my SSD way more than fast enough to handle the files. The audio drops out for a few seconds and returns. It's an annoyance but I can just go back and replay it and it works fine. It only happens maybe once every few hours for me.

[Adolfo H.]

Hey all! This is Adolfo from Adobe. The team is looking into it right now. Really want to appreciate the feedback, and I'll keep this thread updated.

To help us invesitgate even more, I created a quick survey to help us capture more details about the specifics of what you are all experiencing. If you all have time, I will really appreciate the help. Here is the link: https://forms.office.com/r/WXYQe1gDtB

Thanks again!

[Carla_Panini8322]

Mesmo problema. Iniciou após a atualização para a versão 25.2.1. Não é toda hora, mas comigo dá o problema com qualquer áudio, independente se for estério, mono, melhorado no Adobe Podcast, original da gravação, trilhas. E só trabalho com 48.000 Hz, em 32 bits. Alguma resposta da Adobe, por gentileza?

[Kes Akalaonu]

This should be fixed in the 25.2.3 update for Premiere rolling out now over the next few days: https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

[Sarahelisa21]

Un-toggling my proxies fixed the issue for me for some reason!!

[Johnny5E76]

Hi I'm getting this error, intermittently. My storage is on nvme SSD and the media cache is on my internal drive, so I can't imagine that's actually what the problem is. I've tried emptying the media cache but that didn't help.

Seems to be ok for the audio from my camera (.MOV), but not from the separate synched version from the mic (.WAV)

MacMini M1 2020

MacOS 15.3.1

Adobe Premiere Pro (Beta) Version 25.2.0 BETA (Build 115) 

Can you fix it please?

[Ann Bens]

See this on a regualar basis as well on window.

Plenty of space on the SSD.

B127

[Johnny5E76]

I've moved the media cache to a new folder and it seems to be working again (for now). But that doesn't feel like a fix, just a temporary stop-gap solution. I'd still like to know what's going on and why, so it won't happen again when I'm up against a deadline!

[Ann Bens]

I have seen these kind of issues with audio over many versions and I dont mean the beta.

[TAM1004]

I'm getting this error message as well and can't seem to fix it.  I clean out my media cache and everything.  still. no resolution

[Sebastian Harnack iMac]

It's also happening on a brand new MacStudio M3 Ultra. Even if the sound is saved locally on the internal SSD, which is the fastest ever 😉 

[Michel5FFD]

I changed back to a 25.1 and won't go back until this shitshow is resolved.

[dz_dapper]

Any news or update on this? I'm still using version 25.2.1 on mac, I get the error at least once in every project I'm working on.

Macbook Pro M3 Max, 128GB Ram, 4TB storage

I see there's an update for 25.2.3, but without any update from the team that it's been fixed, I'm hesitant to update