Subtitling not working

[Ciaran5C0B]

Hi, hope someone out there can help. PP transcription service not working for me any more - I get a can't connect to cloud error, so it's back to manual input. Anyone else have this issue? Many thanks, Mark

[Kevin-Monahan]

Ciaran,

Sorry. This feature is still in beta. Let me move your question to the beta forum then.

Thanks,
Kevin

[Ciaran5C0B]

Thanks Kevin - hopefully a solution too! all the best, Mark

[Andy Edwards]

With Premiere closed, have you tried logging out of your creative cloud account and logging back in?

[Ciaran5C0B]

Hi Andy,

tried that, but no joy. Just wondering if it's a firewall issue...

[Andy Edwards]

Hi @Ciaran5C0B 

If you have an IT dept. give them this link to make sure your firewall has all needed white listed adobe sites:

https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Have them download the text file on the page and compare to firewall rules already deployed vs. new ones assigned.

Andy

[Stan Jones]

Signing out/in has worked sometimes.

Be sure you are using the same email/account that was granted access to the speech to text. That has been the issue with more than one user experiencing this error.

Stan